Ricardo Perin Email and Phone Number
Ricardo Perin work email
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Ricardo Perin personal email
Professional with 20 year experience in ICT area. Experience in team management, customer and vendor relationship, M&A, organizational changes, outsourcing, service transition, data center, critical environment, PMBOK and international projects. Excellent written and oral communication skills, great international experience and performance focused on ITIL processes. Leadership skills, entrepreneurial, result driven and with an excellent interpersonal relationship. Huge commercial profile and great experience with sales pre sales process.Excelent knowledge in Services Management and IT Operations.Native portuguese, fluent english and espanish.
Akamai Technologies
View- Website:
- akamai.com
- Employees:
- 10139
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Partner Solutions EngineerAkamai TechnologiesState Of São Paulo, Brazil
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Security ConsultantAkamai Technologies Aug 2023 - Present
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Project ManagerIndra Oct 2021 - Jun 2023São Paulo, BrasilLeading the Service Transformation office in Brazil, reporting into Spain, In charge of process optimization and tasks automation initiatives aiming for increases in productivity and net profit gains in all the service chain. Weekly executive reports of service improvements for Spanish board of director about project developments, services improvement, initiatives created, solutions implemented, productivity gains and P&L. -
Information System ManagerAmgen Jul 2019 - Sep 2020Responsible for relationship between business and technology, in charge of projects roll outs, new services deployment and/or improvements. Gather business areas necessities, generate value through technology and influencing decisions. -
Sr. Infrastructure ManagerConnectis Brasil Mar 2015 - Jun 2019BrazilIn charge of infrastructure services LoB of Connectis Brazil which includes field service, service desk, data center and telecommunication services. The final responsible for service delivery in Brazil and have relationship with customers from different markets as retail, commercial, industry, pharmaceutical, etc. In charge of leveraging Service Desk and Desk Side services in the Brazilian market with focus on ITIL standards. During the 4 years in the company the infrastructure service team has growth from around 20 people to 50 employees playing different roles as field service representatives, service desk agents and project analysts. Also responsible for the internal IT department, providing new experiences with IT to company employee, keeping focus in the company strategic goals. Played a pre sale role in what touches chasing new business opportunities, building commercial proposal and its costs structure.
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Project ManagerTivit Sep 2014 - Mar 2015São Paulo Area, BrazilResponsible for migration of TIVIT client´s ITSM tool, gathering data, coordinating tasks, defining schedules and managing resources. In charge of a VOIP update project for the corporative IT department. -
It Governance ConsultantNet Serviços De Comunicação S/A May 2014 - Aug 2014Responsbible for governance standards, process, performance indicators and strategic scorecard. -
It Operations CoordinatorDimension Data Jun 2010 - Feb 2014In this role I’m charge of a global service center in Brazil, reporting to United States managing about 150 clients and 20 thousand infrastructure assets. Responsible for a service desk, engineering and deployment team. My goals was to remodel the operational processes aiming a better client experience, diminishing the support time, optimizing resources and decreasing costs. Have helped in a spanish service desk migration from Mexico and Argentina to Brazil; participated of several local and global projects about service deployment and products roll out. Built performance indicator and a strategic Score Card for my area. Focus in costs/income control and management showing profitability and having a better operational gross profit. -
Service Level ManagerDimension Data Jan 2010 - Jun 2010In this position I’ve joined the transition/migration project of an outsourcing operations (IG - Internet Group) and implementation of and ITSM (CA Unicenter) tool for this operations, roll out of another ITSM tool for Dimension Data Brazil (Service-Now) and deployment of Dimension Data main global service product offer.
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Team LeaderIg - Internet Group Do Brasil S/A Jan 2009 - Dec 2009In charge of a system administrators team, working in a data center critical environment with over 1000 servers between physical and virtual, have created process and support flows to operation, service transitions, incident management, request fulfilment and event management. Have built the service catalogue for the area and participated in the ITSM tool deployment. -
System AdministratorIg - Internet Group Do Brasil S/A Mar 2008 - Jan 2009Managed server as e-mail (Sendmail, Qmail Postfix), data base (MySQL), web (Apache), reverse proxy (Squid); firewall (IPtable, Packet Filter), DNS (Bind) and applications (TomCat) in a critical data center environment. Has managed and created virtual servers as VMWare and Xen. In charge of maintenances or scheduled changes and operational tasks.
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System AdministratorWalar It Business Aug 2007 - Mar 2008Responsible for the implementation of a monitoring tool (Nagios) to the internal infra-structure. In charge of administration of Microsoft servers (Active Directory, Mail) and Linux servers (Proxy, Spam, Firewall). -
Analista De SuporteLocaralpha Locadora De Veiculos Ltda Apr 2006 - Aug 2007Suport to users and IT infra-structure. Responsible for Linux (email, web, firewall) and Microsoft (active directory) servers. Implemented a backup policy, tool (Brighstor ArcServer) and process.
Ricardo Perin Skills
Ricardo Perin Education Details
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Information Technology -
Computer Science
Frequently Asked Questions about Ricardo Perin
What company does Ricardo Perin work for?
Ricardo Perin works for Akamai Technologies
What is Ricardo Perin's role at the current company?
Ricardo Perin's current role is Partner Solutions Engineer.
What is Ricardo Perin's email address?
Ricardo Perin's email address is ri****@****ata.com
What schools did Ricardo Perin attend?
Ricardo Perin attended Universitat Politècnica De Catalunya, Bsp - Business School São Paulo, Universidade Anhembi Morumbi.
What skills is Ricardo Perin known for?
Ricardo Perin has skills like Itil, It Service Management, Data Center, Linux, It Operations, Cobit, Service Desk, Vmware, Servers, Information Technology, Change Management, Apache.
Who are Ricardo Perin's colleagues?
Ricardo Perin's colleagues are Himanshu Shah, Mike Allan, Chaitanya Kirkase, Sandeep Kaushik, Kati Mallari, Sabina Sawyer, Marika Mori.
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Ricardo Perin
Blumenau, Sc -
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Ricardo Perin
Coordenadoradministrativo Financeiro No Senac São Miguel Do OesteSão Miguel Do Oeste, Sc1senac.br
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