Ricardo Marques Email & Phone Number

Europe

Working with several NGOs/Associations in Europe towards projects within the Erasmus + frameworkMentor for 7 volunteers from Italy, Turkey and Macedonia in the Erasmus+ EVS project “Rural intercultural” (coordinator Club Soroptimist International Craiova)Public relations/ media marketer for Dominou Association International trainer: o Connector 2.015 event, organized by the Erasmus+ National Agency of Romania, with more than 300 people from 30 countries – training on… Show more Working with several NGOs/Associations in Europe towards projects within the Erasmus + frameworkMentor for 7 volunteers from Italy, Turkey and Macedonia in the Erasmus+ EVS project “Rural intercultural” (coordinator Club Soroptimist International Craiova)Public relations/ media marketer for Dominou Association International trainer: o Connector 2.015 event, organized by the Erasmus+ National Agency of Romania, with more than 300 people from 30 countries – training on coachingo Training course “”Harmony and learning” (conflict management), with participants from Turkey, Portugal and Romania (Malta and Portugal edition)o Facilitating Erasmus+ youth exchange project “Non-formal road to your career”, with 42 participants from Spain, Malta, Romania, Turkey and Portugalo Course “Vitamin C boosts education! – coaching, the non-formal education method to bring out the best from your learners.o Erasmus+ KA2 partnership building, “"Voleurope - we volunteer for Europe"- Participation to international trainings: o Connector 2014 event, organized by the Erasmus+ National Agency of Romaniao Erasmus+ Ka1 training course “Storytelling – senses and competences”, Romaniao Erasmus+ KA1 training course “ProgressPlus, Tools for Mentors”, Italyo Erasmus+ KA1 training course “Transfer of tools between formal and non-formal”, Romaniao Erasmus+ KA1 partnership building “YOuth Unemployment Reduction Network", Scotlando Europe for citizens project "The Citizens Are Speaking"o Erasmus+ KA2 partnership building “Sustain your Life Trough Social Entrepreneurship” Show less

Caldas Da Rainha Area, Portugal

IT support (local and remotely) - Fixing PC issues and configuring networksTranslations - Translating legal documents from English to Portuguese and vice-versa for a law office

Helping people find their own way and their own solutions to the challenges they face trough creative methods and gamification

Portugal

Has a Zoomer me and my team help young people to find ways look deeper into themselves, their colleagues, and their potential has human beings.We are changing the world, one classroom at a time! :)

Lisbon Area, Portugal

Technical service desk assistance for Catterpillar facilities and officesUser assistance with technical PC issues for international building equipment companyCommunicating and troubleshooting issues with users from Europe, India and Africa using remote tools like Putty, Citrix, Remote Dekstop, etc..

Lisbon Area, Portugal

Working for Zenimax Online, assisting the players of the MMO "Elder Scrolls Online" with several issues:Technical issues Troubleshooting \ ResolutionChecking player activity for TOS breachAssisting players with In-Game issues through management toolsChecking and validating real money transactions

Lisbon Area, Portugal

Developed a series of solutions for use of the administrative services in the University. Developed mainly in PHP and JAVA using frameworks such as Play and SEAM for JAVA and CodeIgniter for PHP.In my projects i also integrated tools as MySql, Corba, SSH and Linux DHCP services

SPOTS software installation, configuration and support

Inbound & Outbound service for multiple companies

Worked as call-centre operator for Clix Adsl Internet Service, in both sales and support. Also worked in a complains line for a mobile apps, images and sounds supplier and in a credit card line for manual purchases and for reporting missing cards or possible credit card frauds.

Visual C++ development with SQL Server database

Professional internship where i sold and supported clients in a IT shop

Licenciatura, Software Engineering

Education record