Ricardo Rendon Email & Phone Number

As an IT Operations manager, I led an organization of over 100 team members in ensuring 24/7 operational performance (safety, security and availability) of the overall Microsoft data center portfolio fleet consisting of over 120MW of IT capacity. My responsibilities include direct oversight and responsibility of IT Break Fix, End-to-End Deployment delivery, Cloud infrastructure Security and Availability, EHS/Safety (RIR) and Governance, Risk Management, OPS Assurance and Compliance, Sustainability, Hiring/Onboarding, Learning & Development, as well as Diversity & Inclusion.By efficiently implementing data center hardware and infrastructure across up to 1.5 million square feet of datacenter space, I ensured the on-time completion of major design projects while continuously improving processes and procedures. I developed a high-performing workforce by mentoring and guiding a team of technical team members, managers, and project managers, driving high throughput across multiple data center disciplines. Throughout the past 5 years, I have continued to increase team efficiency by leading and mentoring team managers, datacenter PMs, and technical engineers, enabling the timely identification and closure of hundreds of break/fix and deployment requests on weekly basis.My passion and efforts have earned customer trust and satisfaction by meeting and exceeding organizational objectives, improving coordination, and strengthening America's Datacenter Operations network. I played an integral role in raising the bar on established Objectives and Key Results by regularly reviewing lessons learned, conducting root cause analysis, and sharing best practices.

San Antonio, Texas

As a Data Center Lead at Microsoft I prioritized our core values and fostered a culture of safety, security, and compliance within our teams. I oversaw the management, monitoring, and control of our cloud-based infrastructure, ensuring near-zero fault tolerance and maintaining 99.999% uptime. My role involved leading the DC OPS Site Services team to execute daily IT operations, supporting customer availability by maintaining production infrastructure and deploying additional capacity to meet growing customer demand. I led continuous improvement of our DC OPS processes and procedures by leveraging Power BI reports and dashboards to identify and address operational inefficiencies. Collaborated with internal and external stakeholders was key to maintaining a sense of urgency in all data center operations. I also lead the development and maintenance of site-specific emergency response and business continuity plans, including emergency supply management, muster points, and disability assembly areas. As a Lead I was also responsible for training and development to mitigate risks during emergencies both for personnel and or datacenter infrastructure. Lastly, I ensured our data center remained compliant with regulatory and operational standards by coordinating and quality-checking required audits related to ISO/IEC 27001, FISMA/FedRAMP, HIPAA, and Sarbanes-Oxley (SOX).

San Antonio, Texas Area

Managed 24/7 staffing and support for multiple Microsoft-owned and leased Data Centers, overseeing a team of 50-60 direct reports to meet established SLAs. I provided direction for Data Center Operations, including incident and problem management, service level management, enterprise scheduling, and critical business process planning and execution. I drove team performance by ensuring compliance with Microsoft processes and procedures, and by setting clear learning objectives for day-to-day site operations. I monitored weekly reports and metrics to identify areas for improvement, providing Microsoft management with proposals for team and site development. I enhanced individual and group productivity by promoting team-building initiatives, maintaining organizational culture, work ethic, and employee morale. I contributed to the global data center training program by reviewing training documentation and procedures, offering feedback, and providing onsite training support, while assisting other Microsoft data centers with escalations. I structured teams across multiple sites based on workload assessments, team chemistry, and individual technician training status. Additionally, I supported HR and recruitment functions, including new employee orientation and training.

San Antonio, Texas

In collaboration with Microsoft project managers, I led all shifts as the site services lead, ensuring the development and completion of project deliverables. I managed the Data Center Site Services INC/MAC and Deployment queues, while also assisting the site services manager with daily operations. Acting as a liaison between customers and project managers, I maintained continuous communication with internal and external parties to address project scope changes and ensure excellent customer service. I coordinated multi-team efforts to resolve defects and escalate incidents based on priority and business impact, providing documentation to the technical team for implementation. Additionally, I maintained various servers and network devices by troubleshooting hardware and software issues, performing remote server rebuilds, and conducting physical/logical migrations and upgrades.Selected Contributions:Deployed to Cheyenne, Wyoming to re-build and train local site services team in proper tool utilization and time management working in the Microsoft data center environment for effective SLA implementation. Led data center site services team in deployment projects/ticket management and provided assessment of site status to global operations management.

San Antonio, Texas Area

I coordinated the storage area equipment, documented and tracked data center assets and inventory. I monitored hardware to ensure compliance with Data Center standards and systems. I installed and configured network services, equipment, and devices. Additionally, I proactively monitored Valero data centers and networks to ensure maximum operational efficiency and availability of servers, network circuits, telecommunications, storage devices, and data center equipment for core business units. Notably, I was assigned to assist with the network design and implementation of Valero Energy’s Retail spinoff, CST Brands.

I developed precise financial forecasts for clients, delivered concise reports to the administration with actionable recommendations, and conducted thorough market research to facilitate the sales of products and services.

Bachelor Of Business Administration, Infrastructure Assurance

Bachelor Of Business Administration, Information Systems

Bachelor Of Business Administration (B.B.A.), Architecture