Ricardo Rivera Email and Phone Number

SALESFORCE-Design business solutions for Quote to Cash (QTC) and Configure Price Quote(CPQ) using Salesforce Revenue Cloud-Setup Products, Pricing and attribute based Configuration bundles to simplify creation of complex Quotes.-Define Contract and Renewal process between Salesforce and ERP systems.-Use Flow and Process Builder to create complex business processes.-Design business solutions for Service industry using Salesforce Service Cloud and Field Service Lightning.-Setup Queues, Skill Based Routing, Omni Channel, Service Territories, Roles and Permissions.-Create Communities for Partners and Customers.-Develop APEX code for requirements that can't be met using out of the box functionality.GENERAL-Design and developed custom interfaces between Oracle/Salesforce and thirdparty systems.-Capture client requirements and perform FIT/GAP analysis.-Design Proof of Concepts (POC).-Create statement of work (SOW) based on captured customer requirements.-Work with project sponsors to define project scope, time line and meeting schedules. -Manage global team of functional and technical consultants/developers.-Organize and lead CRP, SIT and UAT test events.-Author functional design, test scripts, end user training and knowledge transfer documents.-Established regular meetings with business executives to review project KPIs and Budget.

ORACLE-Design solutions for Order to Cash (OTC), Configure to Order (CTO) and Engineered to Order (ETO) business environments.-Creator of complex Pick to Order (PTO) and Assemble to Order (ATO) Bills of Material (BOM) to meet Manufacturing's Work Order (WO) requirements. -Responsible for setting up Oracle Inventory by configuring attributes such as Item Flexfields, Item Categories Flexfields, Item Catalog Group Flexfield, Stock Locators, Sales Order Flexfield, Locations, Organization Parameters, ATP Rules, UOM Conversions, Planners, Categories, Category Sets, Stock Locators, Item Attribute Controls, Item Types, Item Templates, Cost Type, Pull Sequences and Cross-Reference Type.-Defined and configured Order Management features such as Organizations, Access Control, Descriptive Flex Fields, Profiles, OM System Parameters, Quickcodes, Transaction Type, and Defaulting Rules.-Work with business to define requirements need to setup and configure Manufacturing such as WIP Parameters, WIP Accounting Classes, Production Lines, Schedule Groups, Labor Rates, Job and Schedule Documents.-Worked with Supply Chain business leads to define MS/MRP Parameter, Demand Forecast Parameters, Quality Plans and Global Order Promising setup and configuration needs.-Work with accounting team for invoicing, receipts and GL needs.-Developed Configurator (CZ) models and custom Configurator Extensions (CX) allowing Sales/Order Entry team to create complex orders with correct BOMs.-Defined Catalogs and Item Catalog Groups using Product Information Management (PIM).GENERAL-Capture client requirements and perform FIT/GAP analysis.-Design Proof of Concepts (POC).-Create statement of work (SOW) based on captured customer requirements.-Work with project sponsors to define project scope, time line and meeting schedules. -Manage global team of functional and technical consultants/developers.-Organize and lead CRP, SIT and UAT test events.

GENERAL SUMMARY/PRINCIPAL DUTIES-Perform hands-on technical design and development tasks as required in support of Configurator Implementation-Guide technical team to deliver scalable solution. -Provide mentorship and supervise developers.-Collaborate with the Business Users, BSA (Business Systems Analysts) and other technical leads to ensure successful integration of Oracle Configurator with other EBS modules.-Responsible for quality assurance and review of models, extensions and web interfaces developed by other developers on team.-Act as a liaison between Technical team, Functional team, Business Functions, and system integrator to drive Model development, and releases to the production environment. -Managing and coordination of the regression and User acceptance testing with the users.-Partner with Quoting, Pricing, Order Management, Supply Chain, Manufacturing, Demantra, IT owners, and PMs to create strategic and tactical goals.-Take ownership of technical deliverables for projects and enhancements coming out of global business prioritization meetings. -Drive continuous process improvements and operational efficiencies-Drive scalability initiatives in an effort to make the systems and processes more reliable, predictable and efficient.

GENERAL SUMMARYAttend Oracle event, as a subject mater expert in Oracle Configurator, to talk about Oracle's Fusion Configurator Engine

GENERAL SUMMARY/PRINCIPAL DUTIES-Upgrade Business Systems from Oracle 11i to R12-Lead all Oracle Configurator development-Develop new business processes to meet user needs via implementation of newly delivered Oracle functionality or custom development-Test and approve Oracle Patches for production readiness-Develop training materials and conduct training sessions-Manage internal business analyst activities around support tickets and small projects -Manage third party vendor support and development activities.-Coordinate schedule of business system maintenance activities (including patching, refreshes, backups, and new code deployment)

GENERAL SUMMARYAttend Oracle event, as a subject mater expert in Oracle Configurator, to talk about Oracle's Fusion Configurator Engine

GENERAL SUMMARY/PRINCIPAL DUTIES-Implemented Demantra 7.2.1 for demand and revenue forecasting for one of three business units.-Gathered cross-functional requirements for Sales, Finance, Operations and Product Management -Documented as-is and to-be Sales & Operations Planning Processes to be supported by Demantra -Developed Demantra worksheets to meet each of the functional areas’ needs.-Designed and developed all end user training curriculum and materials -Deployed and supervised end user training sessions -Developed comprehensive project communications plan -Developed and executed weekly communications to core and extend teams involved on the project.

GENERAL SUMMARY -Supports global Oracle E-Business applications(Quoting, iStore,Order Management,Order Capture,Configurator) and systems by investigating, designing, and implementing new software solutions. Prepares concepts for information system solutions and evaluates the cost effectiveness of these concepts. PRINCIPAL DUTIES-Develop enterprise scale software using Java SE /J2EE technologies such as Servlets, JSP, and JDBC program units enhancing e-business suite functionality.-Develop PL/SQL program units supporting e-business intelligence, reporting, and analytics applications to utilize the data warehouse, optimizing dynamic queries in order to achieve optimal performance.-Build object oriented designs and development of Oracle application infrastructure, logic and UI components.-Architect and mature UML based analysis model to realize process architecture, enable impact analysis, solution design, and creation of work product visual representations.

PRINCIPAL DUTIES AND RESPONSIBILITIES -Responsible for corporate level network infrastructure composed of 150+ Windows computers, a Windows 2000 File Server, Digital ALPHA server, and 300+ end users. Created user accounts, managed network security, asset inventory updates, risk mitigation, installed system updates, and created computer images.-Accountable for Microsoft Active Directory, design, migration, operation and maintenance of Microsoft Server Systems infrastructures, Microsoft Exchange infrastructure design, migration, operation and maintenance.-Responsible for risk assessment of incoming vendor products and services prior to their deployment. -Trained end users on new software deployments.Responsible for writing, coordinating, and oversee policies and procedures for HIPPA security rule compliance inline with regulatory requirements.