Ricardo Marquez Email & Phone Number

Fort Lauderdale, FL, US

Fort Lauderdale, Florida, United States

Sunrise Fl

• Ability to manage all on site multi-product installations, repair, maintenance, including troubleshooting to the customer's equipment for multiple services and diagnose errors or technical problems and determine proper.
• Responsible to produce detailed service reports with resolutions within the timeframes.
• Responsible to cooperate with technical teams and share information across the organization to ensure customer satisfaction and perform duties accordingly to the company procedures and protocol.
• Responsible to review all requested services with the customer in order to ensure understanding and agreement to provide excellent customer service.

Weston, Florida, United States

• Assisted Network Administrator in creating materials for end-users and providing resolution.
• Setup and prepared computer systems including configuring hardware and installing operating systems, applications, software, web browser, Windows and web technologies.
• Researched customer settings and configuration from a different alternative within a short period of time.

• Complete store operational requirements by scheduling and assigning employees and following up on work results.
• Responsible to maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Complete financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

Full Stack Network Engineer, Enterprise Networking

Selected to enroll in a fast-paced online bootcamp that trains students to become Network Engineers. Upon completion of this program, I.

Associate'S Degree, Computer Engineering