Ricardo Marquez Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Florida, United States

Sunrise Fl

• Ability to manage all on site multi-product installations, repair, maintenance, including troubleshooting to the customer's equipment for multiple services and diagnose errors or technical problems and determine proper solutions.• Responsible to produce detailed service reports with resolutions within the timeframes.• Responsible to cooperate with technical teams and share information across the organization to ensure customer satisfaction and perform duties accordingly to the company procedures and protocol.• Responsible to review all requested services with the customer in order to ensure understanding and agreement to provide excellent customer service.

Weston, Florida, United States

• Assisted Network Administrator in creating materials for end-users and providing resolution.• Setup and prepared computer systems including configuring hardware and installing operating systems, applications, software, web browser, Windows and web technologies.• Researched customer settings and configuration from a different alternative within a short period of time.

• Complete store operational requirements by scheduling and assigning employees and following up on work results.• Responsible to maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Complete financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions. • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

Full Stack Network Engineer, Enterprise Networking

Selected to enroll in a fast-paced online bootcamp that trains students to become Network Engineers. Upon completion of this program, I.

Associate'S Degree, Computer Engineering