Ricardo L. Email & Phone Number

Lisbon, Portugal

- Team planning and control plan execution (ensure that the work is performed on time with the quality expected by the Customer);- Manage changes to the project scope, schedule and costs;- Manage Resource allocation;- Control the project budget with autonomy;- Capture and manage dependencies, Issues and Risks of the work performed by the team and perform effective communication with the team, client or other stakeholders;- Performing effective reporting of team progress and activities in the form of a Status Report;- Ensures that the team follows our internal processes and CELFOCUS project best practices.

Lisbon, Portugal

Lisbon Area, Portugal

• Lead Platform Implementation Project (TSA, Predictive)• Manage Infrastructure Projects• Tracking of all Portuguese TSS MVS Maintenance Contracts• Monthly Financial Reporting to upper management.• Optimize and improving business processes• Project & Contract intranet Content creator • Coaching TSS employees

Geneva Area, Switzerland

Geneva Area, Switzerland

Lisbon Area, Portugal

•Accountable for ensuring the project's safe delivery, applying all associated PMBOK model vectors, according to a set of technical and legal specifications that a project must ensure during its life cycle.Duties:•Managing the day-to-day operational aspects of the project;•Creating and maintaining project management plans;•Ensuring all administrative and IT records entered and updated correctly;•Monitoring and managing all contractors, consultants and third-party suppliers within each project;•Working closely with clients to better understand their needs;•Motivate the team to achieve high standards;•Arranging and managing all project-related meetings creating the support documentation;•Handling new client inquiries and working with the sales team to drive sales forward (In 2013 wasable to sign a total of 135.000,00€ of new opportunities revenue) ;•Dealing with and resolving issues and problems which arise;•Identifying, costing, and processing any contract variations;•Tracking activities against the detailed project plan, updating it to include agreed on changes if necessary;•Establishing the overall success criteria for a project, including; Time, Cost, Technical, and Performance parameters;•Writing progress reports e presenting them to Senior Management/Clients/Stakeholders;•Monitoring all work following schedules.Project Details- BCRS (Business Continuity & Resiliency Services);- Tape Storage;- Hardware Relocation Services;- Business Continuity Consultancy; IT Audit and Hardware installation, configurationor migration projects.(Client Sectors: Banking; Tobacco; Leading Global Professional Services; Portuguese Public Administration and Institutes; Auto Manufacturers; Auto Rental; Asset Management; Global Operating Technology Company; Retail & Food Distribution; Insurance; HealthCare and Pharmaceutical)

Lisbon Area, Portugal

Reporting directly to IBM GS Ros SA SPAIN and responsible for local small IT parts warehouse -planning and scheduling the delivery of goods and cargoes as well as negotiating pricing with localcarriers or 3rd party repair centers. Taking into account planning and capacity ahead accordingly.Accountable for material and human resource coordination, as well as planning, coordinating andsupervising technical interventions, with daily/weekly reporting presentations.Maintaining a continuous relationship with customers as well as managing ongoing projects.Responsible for a direct team of 4 people plus, within a particular project (which required an in-person report status meeting at the end of every single workday – Project with an SLA of 8 hours),monitoring and supervising the on-going work of 4 subcontracted companies. Mentoring andtraining new staff.Project DetailsClient: Banco Santander Totta – BankBanco Santander Totta’s portuguese IT infrastructure maintenance.Role: Project Manager [Team of 4 plus 4 subcontracted companies; Diebold; DeLaRue; Tecnocom (former Getronics) and Opentek (former XMS).]Client: Grupo Globalia [Portugal Mainland] – Spanish Tourism LeaderGlobalia’s portuguese IT infrastructure maintenance.Role: Technician, Trainer and Project CoordinatorClient: CaixaNova [Lisboa] – BankCaixaNova’s Lisbon branch office IT network maintenance.Role: Technician, trainer and Project Coordinator.Client: Carrefour [Locations: Coimbra, Faro, Paços de Ferreira] – Retail SectorInstallation and maintenance of infrared antennas network and infrastructure [Automated PriceSystem]Role: Started as a “one-man show” and then gained the opportunity to train a new technician.Technician, Trainer and Project Coordinator.

Lisbon Area, Portugal

Computer TechnicianInstalled, configured, repaired and maintained IBM Intel Platform equipment [POS, PC's & laptops].During the first 5 years at IBM Repair Center member of the technical team that was involved in the delivery of two major Portuguese IBM National Installation Projects:IBM’s Supermarket Checkout InstallationResponsible for installing, configuring and maintaining complete IBM Checkouts on several Supermarkets which includes for each post: Workstation; Keyboard; Monitor; Pinpad; Printer; Scanner/Scale; Client Monitor. (Including tailored OS installation)IBM’s Kidsmart Early Learning Programme[Specially designed Young Explorer™ centers for children aged 3-7 years]Responsible for installing, configuring and maintaining IBM Kidsmart Workstations on several Kindergartens which includes: brightly-colored personal computer house with locking cabinet doors to keep hardware secure and a bench that comfortably sits two children, child-friendly Little Tikes™ casing installation; Monitor at eye level; Flat surface membrane keyboard; Colour Printer. (Including Microsoft Windows OS, Office Suite & Educational Software installation)TrainerDesigned and delivered Exchange/Outlook package training - target group:40 employees divided into multiple sessions.CoordinatorCoordinated the IBM Repair Center Service In-house team, supervising and monitoring the repair activities and processes with daily report presentation.

Lisbon Area, Portugal

ONI's Customer Database Information processing, validation and registration, ensuring data reliability entered into the system.

Executive Master - Program And Project Management, 15

Licentiate Degree, Computer/Information Technology Administration And Management, 13