I focus on solving complex challenges in software development by conducting in-depth analyses and collaborating with development teams in a fully cloud-based environment. My role involves identifying and resolving technical issues, ensuring efficient and high-impact solutions.I maintain clear and effective communication with global clients, utilizing a combination of written, verbal interactions, and chat platforms. I work closely with support, development, and product teams to ensure alignment and synergy in delivering consistent solutions.Additionally, I am continuously engaged in optimizing internal processes and accurately defining customer requirements. Through detailed analysis of business needs, I ensure that the solutions implemented are clear, effective, and aligned with each client’s expectations.

Increased client retention rates by optimizing customer service strategies.Assisted clients in implementing organizational change management strategies.Collaborated with cross-functional teams to ensure successful project execution.Managed client relationships through regular communication and progress updates.Monitored industry trends to keep clients updated on potential threats or opportunities.Developed strategic plans to enhance clients' performance and profitability.

Identify the opportunites for new business related to all softwares developed by Digicade Tecnologia, studying market possibilities, feasibility and relevant risks.Analyze sales strategies and activities, as well as projections and reports of market trends for decision making influences.Look more assertively at finding and implementing solutions that help the business increase sales productivity and improve customer relationships.

1.Control the performance of the deployed systems and installed technical resources.2. Ensure the total performance of own applications, which are used by the company and customers.3. Maintain the computational infrastructure of a company working satisfactorily.4. Propose the use of new technologies and services.

Realiza a extração de relatórios, criação, manutenção e gestão de banco de dados e desenvolve estudos e orienta as tendências operacionais, por meio da mensuração de resultados e comparativos para tomada de decisão.

Provide and facilitate the delivery of reliable and responsive technical solutions for G Suite platform clients, in alignment with the established process and Google Cloud product guidelines.- Deliver an exceptional customer experience, in accordance with Google’s service standards.- Represent the company professionally in all interactions.- Manage all assigned interactions during work hours, aiming to achieve key objectives.- Gather customer information and resolve technical and account-related issues.- Proactively escalate cases when necessary.- Update customer data and transactional information in the database as required.

1. Technical support for customers, also serving as a communication intermediary between suppliers in Germany and the United States. The supports given parallel with the foreign technicians, being necessary direct contact for solutions and permissions. Intense troubleshooting and issue identification with the clients. 2. Daily contact with Magics 3D. A tridimensional software used for handling STL files, proper for designing. The software applies corrections on parts, complementary details and supports for printing tridimensional files in the 3D printer. In addition to Magics 3D, there was also Matrix and Rhino 3D. Much more advanced tools, used to create the piece the design from scratch.3. Creation of guides and documentation for the users on best practices, consultations, procedures and informative matters. I, using representative procedures and obligations, initiated the database of information.

1. Technical Support via Help Desk for branches throughout Brazil. In-person and remote attendance to users, such as: installation of software and equipment such as printers, computers, servers and computer network. Daily routines with incident logs, configuration of networked computers, monitoring of backup routines, equipment auditing, employee training and deployment, documentation of events.2. Management through the Linux operating system in all branchs. Assisting in functionalities necessary for daily activities, such as: updates, upgrades, permissions and external contacts.3. Assistance in banking events and conventions. Assembly of network structure and computers, configuration of shares and accesses.1. Technical Support / Service Desk for branches throughout Brazil. In-person and remote attendance to users, installation of software and equipment such as printers, computers, servers and computer network, incident logs, configuration of networked computers, monitoring of backup routines, equipment auditing, employee training and deployment, documentation of events;2. Management through the Linux operating system. Assisting in functionalities necessary for daily activities.3. Assistance in banking events and conventions. Assembly of network structure and computers.

HardwareComputer Maintenance: Providing comprehensive maintenance services for computers, ensuring optimal performance and longevity.Computer Network: Managing and maintaining computer networks to facilitate seamless communication and data exchange.Technical SupportHelp Desk: Offering prompt and efficient assistance to users, troubleshooting technical issues, and providing solutions remotely or on-site.Laboratory Monitoring: Monitoring and overseeing laboratory equipment and systems to ensure their proper functioning and availability.Student Support: Providing technical assistance and support to university students, assisting them with software, hardware, and network-related issues to facilitate their academic endeavors.