• Managing weekly new hire onboarding for onsite and remote employees to ensure a smooth onboarding experience by answering questions, troubleshooting technical issues, and guiding them with setting up their PC.• Initial configuration of applications assigned by the company.• Oversee IT asset inventory management, including coordinating asset receiving, distribution, tracking, and disposal, as well as maintaining accurate records of asset allocations.• Perform software application troubleshooting and support for the core Microsoft applications (Windows, Office Suite, etc.).• Include resolving network issues (TCP/IP:Ethernet, Wi-Fi), driver issues, Windows OS installations (configurating, upgrading, Migrating, Operating), Software Issues (Drivers, Firmware, Applications)• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams using ServiceNow- Ticket platform• Customer Support Engineer • Complete ticket management with escalation and service level reporting.

- Service desk.- Administration of Actve Directory server - Users in Mexico.- Administration mail server (Exchange server).- Administration application servers (ERP Microsoft Dynamics, Empower FR5 , TOC-L ).- Administration call manager Grandstream.- Distribution imagine equipment and software by SCCM.- Project coordinator to improve and update infrastructure and applications.- Excellent skills to support users.- Documentation of procedures, formats and work tools.- Support to validation software requirements.

Administración de usuarios, correo y servidores.Administración de servidor de correo (Exchange server, pop3, smtp)Administración de Firewall, proxy (Zentinal), LAN, WIFIAdministración de servidor de datos (ERP Cibermundo, ERP Recursos humanos Proseso, bases de datos, SQL, )Administración del call manager (usuarios y permisos)Soporte y mantenimiento en puntos de venta, áreas administrativas y mercadológicas. Coordinación de proyectos tecnológicos.Administración de página web.