Ricardy Maingrette Email & Phone Number

Rosedale, Ny

Installed, maintained, and performed trouble shooting for hardware and software at The Training Group. Updated Workstation Windows 7, Windows 8 antivirus software with all the Service pack.Taught Microsoft Office Tools: Word, Excel, Access and PowerPoint to health care employees. Designed and implemented a database to capture user information

White Plains, Ny

Provide technical support to internal and external users using remote desktop tools or in person and via telephone communications with end-users for a large, not for profit organization.Prepare loaner laptops for distribution and maintain an accurate accounting of equipment loaned.Install, maintain and remove workstations, monitors and printers; Image new and used computers with softwarePerform diagnostics and troubleshooting of system issues, support Information System and voice and data communication, and maintain equipment and software inventory lists.Track and document help desk tickets to ensure timely resolutions Deployment and Installation of workstations and peripheral devices; Change TCP/IP Settings (DHCP, IP, static entries); Importing/Exporting outlook personal folders files; Network drive mappingPerform routine operations including periodic report generation and system backup; and assist in problem resolution of infrastructure issues with the Network Administrator and/or the Information System department

Brooklyn, Ny

Sold Time Warner Cable packages to new customers and demonstrated superior customer service skills.Selected by Management as Mentor for new direct sales representativesReceived Award for Direct Sales Representative of the Year

Brooklyn, Ny

Installed Windows 2000, Windows NT, Windows XP, Windows 2000-Advanced Server, DNS, Created Accounts, Set Server Policy.Performed password reset and unlock users in Active Directory.Managed inventory and tracked all hardware and software used Performed physical set up of desktop and laptop hardware and software

Brooklyn, Ny

Trained new MIS consultants on policies with patient care system and made changes as needed to ensure module consistency.Integrated patient records and educated staff in use of Patient1 management application software.Attended and coordinated meetings with hospital executive staff.

Ny, Ny

Installed software including groupWise, all Microsoft Software, MSO Suite.Installed Workstation Windows 2000, MS Update, antivirus, inoculate and all Service pack, Network to Domain.Installed Windows 2000, Windows NT, Windows XP, Windows 2000-Advanced Server, Active Directory, DNS, Create Accounts, Set Server Policy.Troubleshooting the network share drives and software configuration including Anti Virus and Printers Installed Network cards, path cable (CAT5), RAM cards, and Hard Disk Drives, and set up Printers Familiar with Inoculate anti Virus and Norton anti Virus Entreprise. Good understanding of Security concepts. Familiar with the following tools: Kane, Appscan, Netrecon and Entreprise Security Management.Basic understanding of Network Security Architecture review.Performed network vulnerability scans on network platform (Netrecon) and web application (Appscan).