Play a critical role in driving process improvements. Provide specific, solution-based feedback and ideas related to features under development or on the roadmap. Partner with Product Development teams to conduct deep dives, document reviews, provide feedback and improvement suggestions to existing and new tools and/or processes. Provide inputs during project scoping discussions and follow up questions post project delivery.

Working closely with our Selling Partners in order to help them being complaint with the new EU regulations which will be effective in 2021.

Primary interface between Amazon and our business partners. Responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. Address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for every case.

My responsibilities include write blog posts and marketing copy to promote our products and services. Proofread, re-structure and edit articles, update the website and social media pages with new content. Craft and send the monthly newsletter, interview industry professionals and use online sources to research topics, improve illustration in collaboration with marketing and design teams. I've excellent writing and editing skills in Italian, Catalan and Castilian, and experience managing editorial calendars.

Working within the Training, Development & Recruitment Team. Rentalcars.com is a multilingual company, the largest online car hire broker in the world. Part of the recruitment process for our Customer Services team, recruiting for a multicultural/multilingual contact center: Portuguese/German/Italian/French/Japanese just to name a few - we work with 45 languages worldwide.My duties are: - Identifying, sourcing and attracting outstanding candidates for interviews- Conduct phone screening- Manage and execute full recruitment cycle- Determine the candidate’s qualifications by interviewing, analysing responses and comparing qualifications to job requirements- Use independent judgment, decision making authorities and interviewing skills foundations- Analysing requirements, posting job ads and give them great exposure- Raising awareness of the vacancies through the relevant social media channels- Use of job boards - Totaljobs, CV-Library, Reed.co.uk, Multilingualvacancies, InfoEmpleo and InfoJobs- Positions hired: multilingual customer service advisor and multilingual customer relations advisor

Liaising between customers and providers to resolve light complexity issues via phone, email and chat on various topics such as: additional travel advice, modifications, cancellations etc. Providing accurate, valid, and complete information by using the right tools, methods, and processes. Spotting opportunities to provide information that your customer may require at a later stage. Dealing with requests between booking and pick-up. Conducting post-travel investigations after the rental has finished. Ensuring a high level of customer service and a positive customer experience.

Providing medical assistance & advice to customers / partners of AXA Assistance anywhere in the world. Exercising cost control and awareness of insurance terms & conditions for AXA clients. Assessing customers needs and co-ordinate with the Medical Team to create appropriate/efficient Action Plans/Recommendations. Planning and arranging worldwide repatriation of AXA customers.

Technician Assistance/Help Desk for Apple mobility devices. First point of contact for Apple customers providing customer service, troubleshooting and support. I worked with installing, maintaining and troubleshooting hardware and software. As Apple Care advisor you multitask across systems and applications, analyse and resolve a variety of complex technical issues and comfortably navigate a Mac environment.

Performing the pre-flight duties as the cabin crew prepare for the flight.Providing the pilot with the advised route for an individual flight.Assessing weather reports and informing the pilot of any hazards.Making checks on aircraft maintenance issues.Reviewing aircraft weight, fuel loads and cargo loads.General duties to ensure the aircraft is safe and ready to fly.Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.Groundforce/Globalia let me continue to work with British Airways, Icelandair, Finnair, Alitalia, Air France and Singapore Airlines.

Performing the pre-flight duties as the cabin crew prepare for the flight.Providing the pilot with the advised route for an individual flight.Assessing weather reports and informing the pilot of any hazards.Making checks on aircraft maintenance issues.Reviewing aircraft weight, fuel loads and cargo loads.General duties to ensure the aircraft is safe and ready to fly.Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.Flightcare introduced me in the smaller scales of the low costs airlines, in addition to confirming the standard works and timing on the major european airlines such as British Airways and Icelandair.

Performing the pre-flight duties as the cabin crew prepare for the flight.Providing the pilot with the advised route for an individual flight.Assessing weather reports and informing the pilot of any hazards.Making checks on aircraft maintenance issues.Reviewing aircraft weight, fuel loads and cargo loads.General duties to ensure the aircraft is safe and ready to fly.Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times.Eurohandling gave me the first opportunity to come in and discover the world of aviation logistics and coordination. To coordinate ground operations of aircrafts belonging to companies such as Alitalia, Air France and Singapore Airlines have allowed me to increase the level of professionalism associated with first-tier brands.

Load sheets, loading supervisor, crew assistance, boarding supervisor and pushback. Substitution.I had the great opportunity to work as an operations supervisor of load and unload operations and passengers boarding as a three months substitute for a great company as Singapore Airlines and a magnificent aircraft as the Boing 777-400.