Riccardo Ferrari Email & Phone Number

Sheridan, Wyoming, Us

In 2017 I founded bilubah, a value added online retailer based in USA. bilubah is focused on improving its partners' presence on Amazon marketplace through enhanced content, online marketing and international expansion.As a retailer, bilubah flourishes reselling online the products of selected brands. Its partners enjoy the benefits of bilubah deep knowledge of Amazon marketplace and of the advanced tools used to monitor and foster marketing and sales of their products.

Milano, Mi, It

With Digital Artisan I created a Stakeholder Relationship Management system to support the activities of PR agencies. The application, offered as SaaS platform, has been adopted by the leading Italian strategic PR company to provide services to its clients.

Milano, Mi, It

With the change of the administration of Lombardy Region I completed my assignment as civil servant, so I came back to TopSource for driving its further development.After the crisis in the consultancy sector in 2012, the company focused on management, financial and commercial consultancy for SMEs, a complex segment of the market, which ultimately led to significant financial difficulties and the closure of operations.

Milano, Lombardia, It

At the end of 2011 I have been proposed to assume the responsability of the Infrastructures and Mobility department of Regione Lombardia.I was honored to accept this high profile civil servant role for the development of the transport networks and mobility services of a Region with ten millions citizens.Through actions of guidance, planning and direct regulation, I had the task to drive the achievement of the Administration main objectives:• Development of road and railway infrastructures. Starting with the more strategic ones, as Pedemontana and High Speed Rail, to the most local ones.• Reform of the entire regional public transport. Building an effective integration of tariffs and fostering the coordinated planning of all public transport services.• Coordinated development of the Lombardy airport system. Increase of the overall potential of the airports (Malpensa, Linate and Orio al Serio, Montichiari) and services, improve accessibility.• Development of inland navigation.Transport of goods (Po and Mantua-Venice channel), passengers (lakes), and tourism purposes (of all waterways).• Environmental sustainability of mobility. Reducing the effects of pollutants, especially in urban areas with coordinated actions with local authorities, resources for the renewal of the fleets and the development of infrastructures to encourage the use of public transport (car parks, subways and trams, protected roads and lanes).• Development of intermodality. Supporting new ways of distributing goods, focusing on road-rail intermodality, building new terminals and strengthening existing ones, creating adequate infrastructures.

Milano, Mi, It

After six month of planning, on the 4th of July 2007, I founded TopSource, a consulting & temporary management company.I led the start up, designing and implementing the marketing and sales strategy, the project delivery methodology and the internal processes and tools.Thanks to its strong team, TopSource has estabilished itself from the beginning as one of the fastest growing consultancy companies in Italy, providing methodologies, expertise and resources to businesses, organizations and institutions of different sectors and size.TopSource provides to its customers the ability to support complex projects from vision to execution in a wide range of areas: Strategy and Change; Marketing and Sales; Development of Processes, Tools and Organization; Business Modelling and Development of Indicators.Market Research, Temporary Management and Recruiting services based on innovative tools and approaches complete TopSource integrated offer, unique for its cross border ability.

CRC Group (www.crc-group.com), an after sale service company for Telco and IT, entered the Italian market with the acquisition of Teleca and Kronos 2002 in 2005. As MD I had the objective to integrate the acquired companies, grow revenue and profitability and improve the service.Major accomplishments: • Cost base restructuring• Redesign of the commercial strategy, establishment of a new direct sales force with a structured sales process, selection and implementation of a Customer Relationship Management tool• Establishment of an integrated management teamDuring October 2006 the two companies merged to become CRC Italia, 25% of revenue was coming from customers won in 2006,but the bankruptcy of BenQ Mobile, formerly Siemens Mobile, our main customer, completely undermined the recovery plan.CRC Group decided to stop the support to its Italian subsidiary. After following the filing for bankruptcy of CRC Italia, I supported the closure of operations.

Bonn, De

The integration of DHL, Euroexpress and Danzas, under the DHL Express brand was initiated by Deutsche Post in 2002, with the aim to build a transportation company able to offer a large portfolio of services, from full truck load to air courier, through a "one stop shop" approach.Leads the European program for the development of a common production environment that will unleash all the potential of the integration.

Bonn, De

At the end of 2002 the Deutsche Post Group, after the acquisition of DHL, Euroexpress and Danzas, started their integration under the DHL Express brand. Within this framework, appointed as member of the Italian DHL Express Board, with the objective to create an integrated transport platform, able to offer a seamless product portfolio to the customer base.Major accomplishments: • A workforce of more than 3000 direct employees and third parties was brought under a single management organization; • Integration of the road platform in term of processes, transport network and systems;• Further improvement of the traditional DHL courier business, in term of quality levels and profitability.

Bonn, De

• Consistent improvement of door-to-door service levels obtained refocusing the organization on operation excellence;• Two digits margin improvement for two years in a row through the streamlining of the ground distribution network and processes, toghether with the development and deployment of new services;• Contribution to the strategic project to reshape the European business, launched at Corporate level with MCKinsey cooperation and to the initial activities for the integration of the Deutsche Post Group companies in Italy.

Bonn, De

• Consistent reduction of IT costs;• Development and deployment of projects to streamline and support business activities: - DHL Italy Web site, - Commercial Data Warehouse, - Sales reporting web based environment, - Oracle Financial, - Standard desktop infrastructure;• Participation to the redesign of the Global IT strategy and to the creation of a European Data Centre, working with the Chief Information Officer and his corporate staff, based in London.

Vilnius, Lt

Management of mission critical systems.• Streamlining of information system management processes, renegotiation of support contracts and change of support providers. As a result of these actions the service availability passed from 96% to 99%; • Contribution to the redesign of mission critical system architecture; • Evaluation study and launch of a project for automated system monitoring and management.

Bonn, De

Responsible for the company’s technical infrastructure and information service delivery.• Creation of a highly empowered team that measurably improved business performance; • Redesign of the technical architecture to align the service to business strategy; • Contribution to the deployment of major projects.

Orsenigo, Lombardy, It

In 1993 Eldor, a private owned producer of wound components, was expanding its operations, opening manufacturing plants in Turkey and East Europe.Responsible for organization development, training and management of information systems. Among the main results: the reorganization of the application development process and the start up of a production line in Slovak Republic.

Responsible for a bi-national team to create a research and development center for IT, which became self funded through the selling of services to the local companies. The project led also to the creation of a faculty of 30 for two undergraduate courses in IT related areas. Today the R&D Centre and the faculty continue to flourish and represent a point of excellence within Paraguay.In 1989 the centre established the first connection to the Internet of the country and launched a commercial email service.

Armonk, New York, Ny, Us

Responsible for the compliance of the new products to the EMEA market requirements and regulations.Project manager for the electromagnetic compatibility lab, built near the IBM plant in S. Palomba, Rome.