As a Coach, I help individuals and organizations achieving their desired outcomes by leveraging their strengths, overcoming obstacles, and realizing their full potential.As a Trainer, I design and deliver online and offline experiencial training programs focused on soft skills development addressing innovative topics such as growth mindset, agile leadership, emotional agility.As a facilitator, I facilitate a variety of tailormade events such as stand-up meetings, team… Show more As a Coach, I help individuals and organizations achieving their desired outcomes by leveraging their strengths, overcoming obstacles, and realizing their full potential.As a Trainer, I design and deliver online and offline experiencial training programs focused on soft skills development addressing innovative topics such as growth mindset, agile leadership, emotional agility.As a facilitator, I facilitate a variety of tailormade events such as stand-up meetings, team development workshops, design sprint and strategic planning meeting, both online and offline.Let’s work together to make a SHIFT! Show less

CM Consulting is a consultancy firm operating in the realm of Change Management with a specific focus onhuman capital. My activities include and not limited to:Supporting organizations in their change management journeys by providing tailored programs toenhance employee skills and adaptability.Designing, delivering, and facilitating webinars, workshops, and executive training programs focusedon soft skill development, including Coaching, Leadership, Well-Being… Show more CM Consulting is a consultancy firm operating in the realm of Change Management with a specific focus onhuman capital. My activities include and not limited to:Supporting organizations in their change management journeys by providing tailored programs toenhance employee skills and adaptability.Designing, delivering, and facilitating webinars, workshops, and executive training programs focusedon soft skill development, including Coaching, Leadership, Well-Being, Emotional Agility, LearningAgility, Effective Communication, Planning & Self-Organization.Conducting Hogan Personality Assessments and led debrief sessions with managers of varyingseniority levels. Show less

BetterUp is one of the leading companies operating in the realm of Coaching. My activities include and not limited to:Conducting one-on-one online coaching sessions with managers and executives at V-C-D levels, aswell as young leaders.Debriefing managers' reviews, personal assessments, and 180/360 assessments to provide targetedsupport.Guiding individuals in navigating professional challenges, setting goals, and achievingpersonal growth.

Torch is one of the leading companies operating in the realm of Coaching. My activities include and not limited to:Conducting one-on-one online coaching sessions with managers and executives at V-C-D levels, aswell as young leaders.Debriefing managers' reviews, personal assessments, and 180/360 assessments to provide targetedsupport.Guiding individuals in navigating professional challenges, setting goals, and achievingpersonal growth.

Speexx is a leading people development platform focused on personal business coaching and language training service for a global workforce. My activities include and not limited to:Conducting one-on-one online coaching sessions with managers and executives at V-C-D levels, aswell as young leaders.Debriefing managers' reviews, personal assessments, and 180/360 assessments to provide targetedsupport.Guiding individuals in navigating professional challenges, setting… Show more Speexx is a leading people development platform focused on personal business coaching and language training service for a global workforce. My activities include and not limited to:Conducting one-on-one online coaching sessions with managers and executives at V-C-D levels, aswell as young leaders.Debriefing managers' reviews, personal assessments, and 180/360 assessments to provide targetedsupport.Guiding individuals in navigating professional challenges, setting goals, and achievingpersonal growth. Show less

Supported the team in a critical internal transformation coordinating the phases of the ADKAR change management process.Engineered talent acquisition funnels, overseeing hiring processes from inception to completion.Created and implemented comprehensive training programs to enhance team skill sets.Conducted one-on-one Coaching Sessions, providing personalized guidance and mentorship.

Managed the whole team ensuring operational effectiveness reaching revenue targets and respecting the budget.Implemented AGILE tools to speed up internal processes.Managed hiring processes from inception to completion.Created and implemented comprehensive training programs to enhance team skill sets.

Ensured effective coordination among individuals, processes, and tools within a dynamic startup ecosystem.Facilitated weekly Action Plan Meetings, aiding the team in establishing realistic and achievable goals.Designed Project Planning Tools to streamline project mapping and enhance team tracking capabilities.Led Process Design meetings to map current processes, anticipate future needs, and identify areas for improvement.Engineered talent acquisition funnels, overseeing hiring… Show more Ensured effective coordination among individuals, processes, and tools within a dynamic startup ecosystem.Facilitated weekly Action Plan Meetings, aiding the team in establishing realistic and achievable goals.Designed Project Planning Tools to streamline project mapping and enhance team tracking capabilities.Led Process Design meetings to map current processes, anticipate future needs, and identify areas for improvement.Engineered talent acquisition funnels, overseeing hiring processes from inception to completion.Created and implemented comprehensive training programs to enhance team skill sets.Conducted one-on-one Coaching Sessions, providing personalized guidance and mentorship.Facilitated Team Development Workshops to foster collaboration and enhance overall team performance. Show less

Destination Services was the global DMC of Hotelbeds Group before being purchased by TUI Group in2018 and later renamed as TUI Musement. During this period of time spent at the HQ of HotelbedsGroup I was part of a small team of senior managers managing operations at a global scale and myactivities included and not limited to:Owning the end-to-end management of business processes, encompassing modeling, documentation,analysis, design, and implementation across various… Show more Destination Services was the global DMC of Hotelbeds Group before being purchased by TUI Group in2018 and later renamed as TUI Musement. During this period of time spent at the HQ of HotelbedsGroup I was part of a small team of senior managers managing operations at a global scale and myactivities included and not limited to:Owning the end-to-end management of business processes, encompassing modeling, documentation,analysis, design, and implementation across various business units.Leading process improvements by meticulously analyzing existing workflows and suggestingenhancements.Producing detailed internal and external operational reports to support decision-making processes.Conducting both in-person and online training sessions for regional managers, middle managers, andoperations agents, fostering continuous learning and skill development.Acting as a Change Agent during the implementation of the new Target Operating Model during theacquisition of TUI Group. Show less

During this experience I was responsible for the whole southern region of Thailand managing hundreds of headcounts divided in 3 branch offices. My activities included and not limited to:Effectively manage, mentor and coach an extensive in-house operations team, ensuring seamlessground operations and driving profitable sales activities in key Southern Thailand regions.Implementing strategies to meet the company's service level and sales targets while minimizingoperational… Show more During this experience I was responsible for the whole southern region of Thailand managing hundreds of headcounts divided in 3 branch offices. My activities included and not limited to:Effectively manage, mentor and coach an extensive in-house operations team, ensuring seamlessground operations and driving profitable sales activities in key Southern Thailand regions.Implementing strategies to meet the company's service level and sales targets while minimizingoperational costs.Maintaining strong partnerships with overseas agents' representatives, government sectors, and otherkey stakeholders.Proactively defining measuring and reviewing performance KPIs of the operations and sales teamsagainst sales targets, consistently identifying areas for improvement.Challenging existing processes and workflows, seeking continuous enhancement to achieve optimaloperational efficiency. Show less

Supervised staff to ensure seamless cooperation with agents, suppliers, and inter-company departments.Developed and executed weekly, monthly, and yearly working plans for the department, optimizing operational efficiency.Monitored and followed up on key account feedback, addressing concerns and ensuring client satisfaction.Evaluated staff performance in terms of timing, overall performance, and mistake resolution.Prepared comprehensive yearly staff evaluations, providing… Show more Supervised staff to ensure seamless cooperation with agents, suppliers, and inter-company departments.Developed and executed weekly, monthly, and yearly working plans for the department, optimizing operational efficiency.Monitored and followed up on key account feedback, addressing concerns and ensuring client satisfaction.Evaluated staff performance in terms of timing, overall performance, and mistake resolution.Prepared comprehensive yearly staff evaluations, providing constructive feedback and setting goals.Compiled and disseminated monthly inbound news to keep the team informed about industry updates and trends.Designed and participated in the development of inspection trips for agents' Familiarization (FAM) trips.Developed training programs for new staff, overseeing the training schedule to ensure comprehensive onboarding.Collaborated with the General Manager to create specific 'refresher' training sessions for inbound staff.Actively participated in management meetings, providing insights and updates related to the department.Maintained frequent communication with suppliers to stay updated on tours, prices, and industry changes. Show less

Spearheaded the Latin market responsibilities, ensuring effective communication and satisfaction.Personally met and communicated with customers and tour leaders upon arrival, providing briefings and addressing any concerns.Acted as a problem-solving coordinator, promptly addressing and resolving client issues to enhance overall satisfaction.Supervised and maintained quality control in operations, ensuring adherence to standards and continuous improvement.Conducted thorough… Show more Spearheaded the Latin market responsibilities, ensuring effective communication and satisfaction.Personally met and communicated with customers and tour leaders upon arrival, providing briefings and addressing any concerns.Acted as a problem-solving coordinator, promptly addressing and resolving client issues to enhance overall satisfaction.Supervised and maintained quality control in operations, ensuring adherence to standards and continuous improvement.Conducted thorough inspections of tours and hotels, assessing and optimizing the overall guest experience.Played a pivotal role as a tour guides trainer, enhancing the skills and capabilities of the team.Compiled and reported on guest satisfaction monthly, providing valuable insights for continuous improvement. Show less

Contributed as a Marketing Assistant, actively participating in marketing initiatives and strategies.Assisted the Operation Manager in various administrative and operational tasks, ensuring smooth workflow.Functioned as the Personal Assistant to the General Manager, providing comprehensive support.Applied analytical skills in the role of a Business Analyst, contributing to data-driven decision-making.Managed customer relations, ensuring a positive and responsive interaction with… Show more Contributed as a Marketing Assistant, actively participating in marketing initiatives and strategies.Assisted the Operation Manager in various administrative and operational tasks, ensuring smooth workflow.Functioned as the Personal Assistant to the General Manager, providing comprehensive support.Applied analytical skills in the role of a Business Analyst, contributing to data-driven decision-making.Managed customer relations, ensuring a positive and responsive interaction with clients.Acted as a proactive problem solver, addressing challenges and implementing effective solutions.Coordinated email marketing efforts for the Americas Real Estate Expo, ensuring targeted communication.Represented the company at the WTM 2008, actively engaging with industry professionals and stakeholders. Show less

International Master in Tourism & Leisure

Managed the planning and organization of minitours in the Gulf of Orosei via kayak or boats.Facilitated canyoning, trekking, hiking, and climbing services tailored for small groups.Managed seamless transfers from and to the main airports and hotels in Sardinia, utilizing minibus services.Oversaw the supervision of rental cars and scooters, ensuring efficient operations and customer satisfaction.

Managed reservations for both US and International clients in the hospitality industry.Utilized proficiency in reservation software, including Starlink, Starbase, and Saratoga.Conducted in-depth analysis of specific cases related to unique reservations, demonstrating problem-solving skills.Executed the transfer of Starwood Points with Amex, ensuring a seamless process.Administered the Frequent Flyer Program, providing support and addressing customer inquiries.Delivered… Show more Managed reservations for both US and International clients in the hospitality industry.Utilized proficiency in reservation software, including Starlink, Starbase, and Saratoga.Conducted in-depth analysis of specific cases related to unique reservations, demonstrating problem-solving skills.Executed the transfer of Starwood Points with Amex, ensuring a seamless process.Administered the Frequent Flyer Program, providing support and addressing customer inquiries.Delivered exceptional customer support, actively engaging in problem-solving to enhance customer satisfaction. Show less

Oversaw daily operations, Health & Safety procedures, yield, and budget management of a provincial waste plant.Maintained and ensured compliance with bureaucratic relationships with local authorities at both provincial and regional levels.Led the procedural oversight for the establishment of a bio-gas power plant, ensuring successful implementation.