Riccardo Rovelli Email & Phone Number

Lombardy, Italy

Peschiera Borromeo

Main responsibilities:• Managing a team of 6 Help Desk professionals• Planning and task assignment• Create SLA and KPI reports to evaluate the service• Management of projects internally @ the client• Multimedia rooms, Digital signage, infrastructure printing management andWindows 10 updating• SAL with clientsResults accomplished:• I have optimised the procedures for the Help Desk service• I have completed two projects: Digital Signage and renewal of the printinginfrastructure• I renewed the videoconferencing equipment for the 80+ meeting rooms

Peschiera Borromeo

Main responsibilities:• Contract management• Project management• SAL operatives• Presentation and Reporting of activities • Training of users• Risk management• Recap and ClosingResults accomplished:I took over and managed an international project with a critical client and succeeded in turn the situation around in a successful outcome.

Peschiera Borromeo

Main responsibilities:• Interviews with new personnel• Creating procedures for managing MSP department• Planning the activities of the MSP team• Client management• Reporting to clients• Presenting activities to the company's board of directorsResults accomplished:• I created a group of 10 people to work both on-site and remotely• Started a collaboration between the infrastructure project and the salesdepartment• Expanded the customer base and managed to increase the Company revenueby 15%

Busto Arsizio

Main responsibilities:• Planning and Allocation of consultants team • Client management• Business development to find new clients• Interviewing of new personnel• Management of Internal proceduresResults accomplished:• Increased the percentage of staff allocation• The first line has grown, and they have become managers• New customers acquired: Carige, Augusta WestLand and Mediaset

Busto Arsizio

Main responsibilities:• Technical management of projects• Description of technical offers• Acting as the technical "key contact person" for enterprise clients • Projects of infrastructure migration that lasted 3-6 monthsResults accomplished:I managed several complex migration projects with enterprise clients (email, operating systems client & server)

Busto Arsizio

Main responsibilities:• Technical Implementation• Studying new technologies• Writing the technical documentation• Experience in multinational projects in Europe, Africa, Asia and USAResults accomplished:Management of several successful international projects and know-how transfer to different teams