Ricci Wright Email & Phone Number

Southern Region

Sales and service support for Daikin Unitary and Ductless residential and light commercial air and heating equipment. This position is a bridge between sales and service designed to drive increased sales through customer confidence,Area of responsibility covers a (4) four sate region for company owned distribution and independent distributors clients. Onsite product training along with troubleshooting and maintenance support is provided in either a classroom environment or at a field located spot as determined by the client.Current travel requirement is 60-70 percent.

Develop and deliver technical and operations training for all COD locations. Manage training database for approx. 800 + employees. Partner with EH&S to deliver core OSHA/Safety training to the branch locations. Maintain both the learning platform and company LMS (Learning Management System) for attendance tracking and employee accountability. Facilitate multi-session, 4-5 day classroom training in Houston for new hire employees during the first quarter of each year. Deliver status reports to COD upper management via PPT and conference calls. Develop audio/video presentations utilizing production software.

Houston, Tx

Established startup business for residential air and heating services. Implemented flatrate pricing for service, Generated sales manuals and price books for inhome tech. direct sales. Defined and organized maintenance agreements for homeowners. Managed techicians and installation crews on a daily basis. Provided technical assistance and training as needed.

Pasadena Texas

Maintenance Support Group ServicesSupervised a maintenance crew of 10-15 craftsmen. (Instrument, Electrical, Pump and Turbine and General Mechanics)Administrator - overseer for $730,000 annual air conditioning contract. Designed and implemented OSHA compliant Policies and Procedures for A/C contractors. (Marshaled these changes through plant committees)Developed NFPA accepted High Voltage Substation entry procedure for HVAC contractors.Control Systems Analysts Direct management of maintenance personnel to ensure safe and efficient work flows Forecasted and tracked repair costs for preventative maintenance procedures. Policed in-house repairs ensuring compliance with OSHA and NFPA.Supervised installation, calibration and startup of manufacturing process control loops.Developed and implemented an eight week in-house Distributive Control System repair course for new hire technicians.

B.S. Business Administration, Management, 3.8

A.S. Computer Science, Software

Master Of Business Administration - Mba, Business Administration And Management, General

Associate'S Degree, Electrical Electronics Technology Instrumentation