Ricci Nicholson Email & Phone Number

Garland, TX, US

• Spearheaded the complete day-to-day operation and maintenance of a midsize Buy Here Pay Here car dealership. Ensuring the facility was operating to optimize sales and client retention measures.
• Administered entire Buy Here Pay Here dealership process, Inventory acquisition, Vehicle recondition, SEO advertising, sales, underwriting, ensured delivery of vehicle to customer, and prepared all necessary paperwork.
• Plan, establish, and execute business objectives to meet operational goals, ensuring that customers’ expectations are met.
• Monitored all federal, state, and local regulatory licensing requirements and ensured compliance with Office of Consumer Credit Commissioner, Texas Department of Transportation, Payment Card Industry and City of Garland.
• Handled all vendors, A/R, A/P, daily collections and deposits, supply orders, preparation of all bank draw requests against bank line of credit and customer service.

Dallas

• Loan Servicing Inc was an outsource company for Freddie Mac's Helping Hand program. My tenure with Loan Servicing Inc started 7/97 and ended when the outsource contract was not renewed in 2004.
• Managed a staff of up to 50 employees, overseeing the day-to-day operations as it relates to the loss mitigation pipeline.
• Measured performance goals, and daily operations over multiple departments within the company while ensuring policies and procedures were met at the company, Servicers, PMI and Freddie Mac levels.
• Prior to Management, experience in every level of the loss mitigation process
• Solicited delinquent borrowers for financial packages for loss mitigation program consideration.
• Analyzed borrowers’ financial status, credit and property evaluations to determine eligibility, while providing excellent customer service.