Latam It Director
Convergys
Costa Rica
• Effectively reorganized, governed and developed Latam team, leveraging best practices and performance, improving regional metrics at world-class level.• Efficiently developed cross-teams/regions communication and relationships, facilitating multi-team participation and negotiations, enabling, region wide, projects' development and implementation.• +18 mayor ramp-ups were successfully completed, meeting client and contractual terms.•+20 cross-regional projects finished on time… Show more • Effectively reorganized, governed and developed Latam team, leveraging best practices and performance, improving regional metrics at world-class level.• Efficiently developed cross-teams/regions communication and relationships, facilitating multi-team participation and negotiations, enabling, region wide, projects' development and implementation.• +18 mayor ramp-ups were successfully completed, meeting client and contractual terms.•+20 cross-regional projects finished on time, within scope and under budget, resulting in +275K savings.• Successfully support a 24x7x365 operations to a community of 5000 users in six different locations. Show less