Ric Fischer Email & Phone Number

Hillsboro, Oregon, United States

I'm handling our data and the servers that house them.I am continuing to handle pilot training records in Talon Systems' ETA system.

Hillsboro, Or

I maintain the systems that store and track the records of student and instructor pilots.Creating and updating procedure documents relating to records.Using Microsoft Power BI to present information and insight into our student and instructor pilots.

Phoenix, Arizona

● Responsible for all flight crew training records.● Assisting with preparation of audits as well as handling inspections when needed.● Trained personnel on best practices and proper protocol relating to records entries and retention.● Advised new software vendor of requirements of FAA Part 121 training documents so they could adapt their software from European CAA to US FAA needs

Phoenix, Az

* Managed student and instructor FAA Part 141 pilot training records in Talon Systems ETA.* Notified coworkers when their various documents were expiring so they could send in updated copies.* Converted the handling and storage of TSA training certificates from paper to digital.* Built database in Microsoft Access to track due dates of TSA training certificates.* Wrote the procedure to efficiently collect documents from various sources and collate documents to be shipped to client airlines.

Phoenix, Az

* From 2010 to 2014, responsible for all flight crew training records with no assistance.* During minimal staffing period passed audits and inspections without issue.* Handled extra tasks as needed, including special reports for the FAA.* Demonstrated ability to handle and solve problems and crises as they arose.* Provided solutions when issues arose such as inspectors requiring new way of tracking training.

Phoenix, Az

* Booked hotel and travel for student pilots.* Trained in the use of Sabre CrewClass and built simulator training schedules.* Audited simulator blocks invoiced against actual simulator blocks used.* Interfaced with CAE scheduler to buy additional simulator time as needed in SEA and DEN.* This position was removed six months after it was created due to budget issues.

Phoenix, Az

* Audited all training records and performed timely and accurate data entry.* Interacted with instructor staff to provide feedback on submitted forms.* Wrote and assisted with development of current documentation for use in training pilots, flight attendants, dispatchers, and training personnel.* Attended and completed Sabre Crew Qualifications Administrator’s training.

Tempe, Az

* Primary purpose of the desk was not to book tickets but assist the customer do so on our website.* Provided over-the-phone technical assistance to resolve issues with using our website.* As a team leader handled escalated calls to resolve issues to customer’s satisfaction.* Assisted with interviewing and hiring agents.

Tempe, Az

* Resolved issues for customers with unsatisfactory issues.* Handled tough customers and brought successful outcomes to their difficult situations.* Advised and instructed FlightFund agents on policy issues.* Empowered agents on a per-call basis to make necessary adjustments to resolve customer’s issue(s).

Tempe, Az

* Assisted frequent flyers with their travel needs.* Worked with customers to satisfactorily solve issues regarding miles, bonuses, and partner programs.

Tempe, Az

* Handled phone calls from customers seeking reservations and/or customer service.* Good understanding of fares and fare rules.* Booked flights for passengers, working within required budgetary or time constraints as requested.

Phoenix, Az

* Hired and terminated employees to meet staffing levels for the department.* Trained employees on technical support procedures.* Oversaw departmental budget and submitted budget reports.* Wrote manual for "Final Word," a leading word processing program.

Phoenix, Az

* Hired and terminated employees to meet staff and budget requirements for the department.* Assured department was able to deliver 300,000 letters per month.* Kept an inventory of computer-related consumables to ensure continuous operations.* Trained staff on the procedures for the care and maintenance of computers and peripherals.* Interfaced with a temporary consultant when switching from a mini-computer (half the size of a mainframe) to a network of micro-computers (desktops running Windows).* Ensured completion of the migration project after consultant departed.

Managed technical support department. Wrote software manual for end users. Networked with customers via CompuServe, GEnie, Usenet newsgroups, email, and forums.

Computer Programming

C Programming Language and Advanced C (including C++) Programming Language

Education record