Ric Martinez work email
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Ric Martinez personal email
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Ric Martinez is a Retention Manager at ALLDATA at ALLDATA. He possess expertise in account management, customer retention, management, networking, troubleshooting and 28 more skills. Colleagues describe him as "Ric is an individual who holds a wealth of knowledge in various areas from technical support to building lasting relationships with customers. He's resourceful and will go the necessary steps to resolve a customers issue. He's always upbeat, professional, focused and dependable.", "I am writing to give my highest recommendation to my coworker, Ric Martinez. I have worked closely with Mr. Martinez here at ALLDATA LLC. for 3 years and can attest to his outstanding character and work ethic. He is a team player who can always be counted on to put in more than his share of the work, and goes the extra mile to assist his customers. Mr. Martinez has exceptional interpersonal skills, is knowledgeable, articulate, and provides excellent customer service. If I can answer any questions for you, please feel free to contact me.", and "I had the pleasure of having Ric work for me on my Account Management team. Ric was always good with customers and always willing to do whatever was asked of him. Ric would be a positive addition to any company. It was my pleasure to have worked with him"
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Manager - Customer RetentionAlldata May 2022 - PresentElk Grove, Ca, Us• Developed customer retention strategies and executed comprehensive retention plans for department.• Analyzed KPIs and leveraged data to drive business improvements.• Evaluated employee performance, provided feedback, and established performance goals.• Recruited, interviewed, and hired employees; implemented training programs.• Collaborated with cross-functional teams to optimize retention initiatives. -
Account Executive SupervisorAlldata May 2020 - Jun 2022Elk Grove, Ca, Us• Handled escalated customer complaints and maintained company policies.• Evaluated employee performance, coached, and trained to improve skills.• Developed Account Executive training materials and conducted team trainings.• Created work schedules and delegated tasks for efficiency.• Resolved issues through active listening and open-ended questioning, escalating major problems to manager. -
Account ExecutiveAlldata Feb 2011 - May 2020Elk Grove, Ca, Us• Built and strengthened relationships with accounts to drive revenue growth.• Prepared forecasts, distributed marketing materials, and managed sales cycle.• Trained clients on product features and updates; cross-sold products and services.• Leveraged CRM to manage sales data and customer information.• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions. -
Senior Tech Support AgentAlldata Oct 2006 - Feb 2011Elk Grove, Ca, Us• Patched software and installed new versions for data protection.• Created support documentation and ensured customer satisfaction.• Resolved technical issues across multiple systems and applications. -
Sales AssociateCsk Auto Corporation Jan 2002 - Apr 2003Az, Us• Provided customer support, processed POS transactions, and prepared merchandise.• Maintained calm demeanor in high-stress situations.
Ric Martinez Skills
Ric Martinez Education Details
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Brigham Young University - IdahoApplied Business Management -
University Of California, DavisBusiness Management Development
Frequently Asked Questions about Ric Martinez
What company does Ric Martinez work for?
Ric Martinez works for Alldata
What is Ric Martinez's role at the current company?
Ric Martinez's current role is Retention Manager at ALLDATA.
What is Ric Martinez's email address?
Ric Martinez's email address is ri****@****ail.com
What schools did Ric Martinez attend?
Ric Martinez attended Brigham Young University - Idaho, University Of California, Davis.
What are some of Ric Martinez's interests?
Ric Martinez has interest in Social Services.
What skills is Ric Martinez known for?
Ric Martinez has skills like Account Management, Customer Retention, Management, Networking, Troubleshooting, Sales Process, Team Leadership, B2b, Leadership, Automotive, Sales Management, Social Media Marketing.
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