Provide guidance and vision across Engineering, CloudOps, DBAs, Corp IT, and InfoSec sectors of the business. Implemented Best Practices, to boost stability, performance, productivity, promote innovation, and cultivate an environment of professional and personal growth. Led and supported employees during organizational/procedural changes by implementing resistance to change strategies and through capacity planning (Kanban). I established and maintained strong relationships with vendors to accelerate service delivery while avoiding additional overhead. Following are my key contributions to the role:• Planned, developed, and managed annual budget of $17M across the teams to track and avoid unnecessary spending.• Refactored the SQL/SAGE ERP so it performed and functioned• Implemented Kanban across TechOps for better clarity• Implemented a “DevOps” enterprise culture for code / tools delivery.• Fostered IT as a Service mindset and culture• Cut AWS costs while improving product performance• Brought stability back into the warehouse systems and process• Delivered product enhancements the business needed for years.• Finished loose ends that were left undone from M&A activities.• Closed security holes and implemented tool sets that provided the necessary incite.• Proven track record of helping people grow to obtain their career goals.

Provide executive-level guidance to SysOps, DevOps, DBAs, NOC, Corp IT, and InfoSec sectors of the business to streamline processes, boost productivity, promote innovation, and cultivate an environment of professional and personal growth. I led and supported employees during organizational/procedural changes by implementing resistance to change strategies and through capacity planning. I established and maintained strong relationships with vendors to accelerate service delivery while avoiding additional overheads. Following are my key contributions to the role:• Planned, developed, executed, and managed annual budget of $20M across the teams to track and avoid unnecessary spending.• Identified, analyzed, and corrected hazards to prevent future re-occurrences through incident management.• Implemented a world class NOC from the ground up.• Implemented a “DevOps” enterprise culture for code / tools delivery.• Drove teams from large monolithic software code builds to small service centric builds that line up with CICD.• MS-SQL upgrades from 2008 to 2012, 2012 to 2016, 2016 to 2019 with clustering.• Moved from VM architecture to containerization / Kubernetes • SaaS platform and Custom stack uptime and stability.• Scale small US based company’s technology to large international multi regional capabilities. • Implement technical best practices that allow companies to have processes and procedures in place to drive towards and implement ISO, SOC, PCI, Hitrust.• Build highly effective and efficient teams.• Proven track record of helping people grow to obtain their career goals.

Evaluate customer satisfaction, return on investments, human resources management, and cost control operations by developing and implementing service KPIs. I oversaw delivery of company’s cloud services and infrastructure to internal as well as external user base and ensured seamless operations. I managed company risk by enforcing end-to-end compliance controls of defined policies and procedures. During my tenure, I proved myself successful in:  Enabling availability of online services and improved customer service by developing and managing Product reliability and uptime SLAs. Negotiating and closing contracts with key stakeholders on favorable terms. Delivering trainings to employees and evaluated performance with a keen on increasing capabilities at individual and group levels.

Directed operations spanning across Eastern US Territory, including Technical Sales Support, implementations, and professional services. I supervised pre-sales process for all the largest accounts by providing technical and security support to identify and capitalize opportunities with new and existing accounts. I demonstrated technological aspects of company’s marketed product with a keen focus on achieving high ROIs. Some of my notable accomplishments from the tenure are:  Recognized as the highest revenue generating Sales Engineer in 2010 and 2011. Attained business growth by acquiring record breaking accounts in Q3 2012, gaining $34K per month.

• Managed the implementing of: Follow The Sun NOC model, external SLA Monitor (Keynote), and NMS System (Opmanager). • Established on-call structure between CDOC/OPS/ENG• Managed major operational changes including: 3 data center buildouts, new product pushes, and architectural changes.• Assisted in implementing Change Management across the company• Responsible for Media Restore process, from beginning to end

• Outlined the process for setting up large OEM partners (white labeled partners)• Created the Implementation Handbook, Internal Handbook and Customer Facing Handbook.• Brought several large partners online, including Cincinnati Bell, Thrive Networks (Staples), Intel, etc• Created the training curriculum for customers• Worked to increase knowledge across the Implementation Team