Member of the Computer Services Team

• Dedicated to an IBM customer that is in the Financial Marketplace. Assigned to a team of server build engineers that remotely performs Windows 2008/2012 server builds on either a physical or virtual server utilizing VMware to meet the customers’ high demand IT needs. The builds include scheduling, allocation of required SAN disk space, the build itself and detailed configurations involving Active Directory user and group access and the application of a security template to maintain the highest level of secure access possible. • Other duties were to:o Perform Post-Build server activities such as application & utility installation as well as the expected function of each.o Schedule and perform the removal of Windows servers from the customer’s global infrastructure.o Update the customer’s databases with the new details of the worked performed for each server.

• Successfully performed the role of Pre-Sales engineering resource for a team dedicated to a new style of Flat-Rate IT Sales approach.• Performed an engineering discovery of all aspects of the potential customer's I.T. environment and designed and upgrade path and solution to meet the customers’ needs.

Contract Position to IBM Corp.My responsibilities include: • Dedicated to a single customer, this is a large national health care organization which serves 9.5 million members.• Remediation of HP Wintel Blade and standalone Servers Integrated Lights-Out ( iLO) functionality.• Performing Implementation and system Checking activities in accordance with the customer’s Master Operation Procedure (MOP) documentation.• SAN Migrations - Working within a cross functional team to cooperatively execute a project plan which guarantees successful movement of large amounts of data from one or many smaller SAN disk allocations to new, larger EMC SAN disk allocations. Duties also include pre and post migration data and configuration settings capture and recording.

• Remote Managed Services Team - Level 2 & 3 of customer support.• Remote Managed Services team provides 7x24 remote network monitoring and management services that collect critical statistics, logs and inventory data. RMS provides a single-source approach to managing IT assets and resources. • Priority response to critical IT issues • Proactive monitoring of customer’s IT infrastructure • Monthly reports on the status of IT environments • Management of assets (hardware inventory and software licensing)• Infrastructure Design• Align IT Strategy with Business Needs• Technology Assessment and Architecture Planning • Selection and implementation of critical business applications • Implementation of proven Infrastructure and Cloud Solutions • Virtualization utilizing VMware and Microsoft Hyper-V technology • Symantec Security and Backup/Recovery solutions • Data Storage Management • Distributed systems for Disaster Recovery

• Built and configuring Windows Server 2003 / 2008 on remotely managed traditional racked servers, Blade Servers, as well as, VMware “slices” for a major commercial insurance customer.• Concurrently, I also supported a CITRIX Presentation Server v4.5 farm for a major U.S. entertainment customer. Maintenance of System Tools, reporting and alerts, security patches, user and application access management, and periodic Server Health Checks.• Trained and Transitioned the role of “Intel - Command and Control” to four new leaders on two mid-sized commercial accounts. Concluded this training one week ahead of schedule.• Performed a knowledge transfer (KT) for two resources that reside and work in Bangalore, India for one of the fore mentioned commercial accounts. This KT involved Steady State processes and procedures as well as the role of “Intel Command and Control”. • Lead technical support of over 150 Windows/Intel Server Blades housed in fifteen IBM Blade Center Chassis for a large international customer.• Responsibilities included: Performing several Windows 2003/2008 server builds from a global image or building servers from the Windows Setup CD, regular security health checks and patching, functionality of the IBM server monitoring toolset, second and third level support of daily incidents. Responsible for creating Change Records that will either provide new services / functionality to the computing environment or take the trending data of repeated incidents and use it to perform a root cause analysis (RCA) that will provide a documented, long term resolution to similar repeated incidents.

• Client’s IT Systems Support Team did not have the depth of Citrix knowledge that they needed, therefore, I was contracted to support the CITRIX environment at St. Anne’s Community in Rochester, NY.• Responsibilities Addressed: Cleaned up the current Citrix Print environment and applied industry-recognized best practices that brought about HIPAA compliance for their print solution. This client also had recurring problems with their Citrix Secure Gateway. I researched and submitted a solution to my client that would resolve this using updated Citrix Hot Fixes along with some much-needed configuration changes. Another issue this customer was experiencing was a Security Certificate problem while attempting to use the Citrix Web Interface for St. Anne’s remote users. This was quickly resolved by requesting an updated Security Certificate from the previous issuer. As problems were addressed, I instructed and trained two of my client’s IT Staff members as well as the customer’s lead IT support resource.• The second customer I supported, for my client, was Morgan Services in Rochester, NY. This customer was in the middle of upgrading to Citrix Presentation Server v4.5 at that time. I assisted with problems that resulted from the upgrade. One of the issues was some print and scan difficulties experienced from new Thin Client platforms to several, network-attached / Multi-functional laser printers.

• Enhanced the IBM Small Business portfolio by initiating and Coordinating a Project which entailed the re-design and implementation of new Citrix Presentation Server v4.0 farms as well as the required supporting infrastructure, completely eliminating customer downtime.o Capabilities included were: Citrix Web Client interface for remote Web Browser-based users Windows Active Directory Domain with over 2500 userID’s Tivoli TSM tape backup solution Symantec LiveState image recovery solution Automated AntiVirus management solution VPN and network SOCKS for secure accessibility into multiple customer environments Established and supported Systems Management monitors and alerts utilizing the IBM Director Client/Server tool. Security Patch Management system for all Windows servers• Defined functional and operational architectures for systems involving complex systems integration for a variety of customer accounts which lead to project delivery dates that were completed on time. • Learned and followed IBM’s common and standard IT Delivery model based on Incident, Problem, Change, Release, and Service Level Management.• Provided Quotes to the IBM Sales teams for potential commercial customers. These quotes defined Labor, Server Hardware, Software, and extended Support, that met the customer’s requirements.• Led groups for the IBM SMBDI business that increased efficiencies for customer support, reducing customer downtime and problem calls, resulting in support cost savings of approximately 35% each year.• Performed as Intel Server Team Leader of eight IT/Specialists for a number of ASP/Hosted Services accounts with a customer retention rate of over 90%. This role included managing daily Operational activities in addition to Managing multiple sub Projects for this group’s 60+ small to medium sized customers.

• Designed, delivered, and supported lower cost, multi-user Windows functionality for multiple Kodak Divisions utilizing the CITRIX MetaFrame software product.• Led the NT Technology team for Kodak Park that established a consistent level of support and maintenance for 600+ Windows NT 4.0 servers through process improvement and training.• Successfully developed and implemented year 2000, NT Server compliance plans, as well as updates and testing for Engineering Systems Division servers and desktops.

• Reduced end user training cost with the delivery of “Thin Client” solutions for Windows, UNIX, and Macintosh platforms using CITRIX MetaFrame v1.8 on MS Windows Terminal Servers • Coordinated and defined requirements for the NT server standardization approval process for all Kodak Rochester reducing overall reduction support costs and vulnerability to downtime from non-standard servers.• Defined and implemented all phases of Engineering System Division’s network architecture, which included NT 4.0 Servers, UNIX servers as well as over 150 NT 4.0 Workstations and peripherals leading to an overall increase of user on-line productivity by 25%.

Systems Management Tools Deployment Leader serving the Xerox Corporation• Defined architecture and created engineering templates that were implemented within Xerox’s Distributed Systems Management Center (DSMC).• Deployment Leader of a Tivoli software solution to our primary customer base in the US, involving 25+ infrastructure servers which supported 35,000 global end users’ personal computers.• Led Electronic Software Distribution Operations Group which consistently delivered critical updates to Xerox servers worldwide on schedule, with minimal impact to end users.

• Defined software requirements and test validation plans for the selection of software tools to automate the delivery mechanism for Electronic Software Distribution (ESD) platforms. • Gathered requirements, engineered solutions, and provided the deployment of these solutions for our internal customer, which utilized ESD strategies and processes.

• Led technical team that successfully fulfilled customer contracts involving hardware/software system solutions and support.• Acted as technical expert to a local sales team which included specifying appropriate hardware and software for Local Area Networks that would meet the customer’s requirements.

• Configured Local Area Networks (LAN’s) for customer applications, including both hardware and software setup and configuration. • Provided pre-sales Hardware Recommendations and post-sales support to the sales teams at six New York State branch offices.• Integrated NetWare LAN’s with Sun-based UNIX Systems.