Operations Director of Ecommerce Fulfillment Business. Oversight over all functions, including marketing, sales, orders, shipping, vendor contracts, planning, customer satisfaction, HR, and compliance.• Expanded account value 400% by negotiating with vendor to make services more competitive, gaining preferred provider status with client.• Leveraged volume purchases to negotiate discount with largest vendor to deliver substantial annual savings.• Captured additional major discounts across vendor's portfolio of services for most frequently used services by negotiating significant reductions in multiple special handling surcharges. • Ensured complete, ongoing compliance with Amazon e-commerce standards to ensure sustainable logistics business with Amazon sellers. • Opened new market opportunity for company with dietary supplement clients by ensuring company compliance with FDA regulations for storage and shipping.• Restructured workplace safety processes to ensure employee compliance with OSHA regulations.

Advised business executive clients on leadership development methods as way to drive productivity and boost sales. Applied extremely effective training methodology to teach clients how to overcome longstanding behavior patterns interfering with achievement and success. Conducted marketing, contract negotiations, and led coaching programs.• Earned Master Graduate Certificate of Leadership, acquiring skills to transform others' ability to enhance employee productivity, commitment, and engagement. • Identified ongoing patterns of harmful management, and collaborated with owners and other managers in developing action plan to overcome operational dysfunction, regaining client confidence and boosting referrals.• Built client account pipeline from nothing to replace company's inactive database by using leadership methods and skills to build network of over 300 active clients generating substantial increase of sales each month.

Built sizeable book of radio and digital media advertising business with no prior sales experience and little guidance. Used people skills and EQ to build new client relationships; negotiated contracts and wrote content for commercials.• Built sizeable book of business as new salesperson in new territory, quickly becoming organizational specialist in new digital media advertising and marketing.• Won public praise from Chief Executive Officer for successfully selling title sponsorship for company flagship event that even senior account executives had failed to achieve.

Worked way up from apprentice to journeyman to General Foreman leading teams of up to 50 in large, commercial insulating projects. Managed other foremen to ensure work quality and compliance with city building codes and federal regulations in union environment.• Transformed work environment with new focus on quality, accountability, and transparency by carefully coaching struggling union staff on best practices, in place of union practice of transferring unsatisfactory workers.• Won general foreman status shortly after achieving journeyman rank by accepting first opportunity to manage large team on major commercial project, delivering project successfully, and proving leadership capabilities.

Responsible for daily operations of satellite branch. Lead and train tellers and personal bankers. Manage accounts and insure transaction accuracy.