Rich Dornisch

Rich Dornisch Email and Phone Number

Co-Founder and Chief Growth Officer @ Kornerz Social Network
Philadelphia, PA, US
Rich Dornisch's Location
Philadelphia, Pennsylvania, United States, United States
Rich Dornisch's Contact Details
About Rich Dornisch

With over 20 years in executive leadership, I am dedicated to leveraging innovative technologies within healthcare, customer service, and contact center sectors. Currently seeking Board and Advisory roles, I bring deep expertise in AI-driven solutions, operational optimization, and customer engagement. My journey began with a focus on contact center technology—a foundational passion that has fueled my career. Today, I’m committed to advancing customer and patient experiences through data, strategic planning, and advanced technology.My background includes translating strategic visions into actionable plans, leading initiatives that integrate AI, SaaS, CRM, LMS, EHR, and contact center systems to streamline operations and elevate satisfaction. I am known for building high-performance, cross-functional teams that align IT and business goals, ensuring sustainable, impactful results in both healthcare and customer service landscapes.Key achievements include leading a $3M tech transformation at DaVita, enhancing system reliability by 15% and transitioning the call center into a 24/7 hub. At Traveling Coaches, I increased customer satisfaction by 25% and reduced churn by 20% through strategic onboarding and support programs. My work also includes implementing cybersecurity-focused SaaS to reduce security incidents by 30% and deploying LMS initiatives that boosted training engagement by 20%. Additionally, I developed strategic plans linking IT with business goals, managing over $3M in revenue streams, and supporting CRM and EHR systems.I bring core competencies in strategic leadership, AI and technology innovation, and data-driven insights. I am skilled in customer and patient success, emphasizing stakeholder engagement and retention strategies, and have a strong focus on process optimization, with measurable OKRs and streamlined workflows.In my leadership roles, I drive performance by leading teams focused on improving customer and patient support through data-driven strategies. I am committed to optimizing KPIs, particularly customer satisfaction, and fostering collaboration across diverse tech environments. My goal is to enhance both customer and patient experiences by delivering solutions that increase satisfaction and loyalty.With experience managing budgets exceeding $3M and delivering large-scale IT and contact center projects, I am skilled in vendor management, contract negotiation, and stakeholder engagement, and proficient in program management systems and the MS Office Suite.#HealthcareTechnology#AIDrivenInnovation#BoardReady

Rich Dornisch's Current Company Details
Kornerz Social Network

Kornerz Social Network

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Co-Founder and Chief Growth Officer
Philadelphia, PA, US
Website:
kornerz.com
Employees:
6
Rich Dornisch Work Experience Details
  • Kornerz Social Network
    Co-Founder And Chief Growth Officer
    Kornerz Social Network
    Philadelphia, Pa, Us
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  • Moonlion'S Ai Media
    Founder
    Moonlion'S Ai Media Oct 2024 - Present
    Philadelphia, Pennsylvania, United States
    Founder & CEO | MoonLion’s AI MediaAs the Founder and CEO of MoonLion’s AI Media, I’m building a company with a bold vision: to leverage artificial intelligence in reshaping how brands connect with their customers. MoonLion’s is in the early stages of development, and every day is an exciting step forward as we lay the groundwork for a future where technology enhances, rather than replaces, the human touch in customer service.Currently, my focus is on: • Establishing Our Brand: Crafting a unique identity that highlights our commitment to combining AI innovation with genuine, empathetic customer interactions. • Strategic Vision and Direction: Defining the company’s path in a rapidly evolving space, ensuring we remain agile and responsive to industry shifts. • Forging Early Partnerships: Building relationships with tech innovators and industry thought leaders to support our growth and broaden our reach. • Operational Foundations: Overseeing initial operations, from content strategy to team building, to ensure we’re aligned with our mission as we grow.MoonLion’s AI Media is a work in progress, with ambitious plans and a team dedicated to exploring new possibilities in AI-driven media and customer engagement. It’s a journey of continuous learning, building, and adapting, and I’m excited to bring this vision to life.
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  • St. Mark'S Lutheran Church Oaklyn, Nj
    Information Technology Manager / Director Of Family Ministries (Operations And Technology Director)
    St. Mark'S Lutheran Church Oaklyn, Nj Mar 2017 - Present
    Oaklyn, New Jersey
    Cost Optimization | Financial Management | Operational Efficiency | Nonprofit Sector | Digital Transformation | Project Management | Fundraising | AI Technologies Experienced leader in the nonprofit sector, with a strong focus on cost optimization, financial management, and operational efficiency. At St. Mark’s Lutheran Church, I led initiatives that reduced operational expenses by 5% while maintaining high-quality childcare services. My financial management efforts resulted in $25K in savings and a 5% decrease in overspending.I spearheaded digital transformation by introducing Google Suite, Microsoft Office 365, and cloud services, improving operational efficiency and network security. I also developed the church’s website and online broadcasting system using SaaS tools, driving a significant increase in community engagement during the pandemic.I implemented a SaaS school management system that enhanced student billing, employee tracking, and parental engagement, leading to a 15% increase in parent satisfaction. Additionally, I managed security enhancements across church and school properties, improving safety significantly.I also led successful fundraising efforts, securing $25,000 in savings through contract negotiations and managing a solar panel installation campaign. My leadership in designing family ministry programs has optimized resources and improved service delivery.I am committed to driving innovation, efficiency, and community engagement, ensuring that all initiatives align with and exceed organizational goals.
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  • Traveling Coaches
    Client Success Manager (Lms And Saas Solutions Manager)
    Traveling Coaches Sep 2022 - Feb 2024
    Plano, Texas, United States
    Customer Success Manager | SaaS Solutions | Client Retention | Strategic Account Management | Legal Industry | Leadership DevelopmentExperienced leader with a strong technical background and a focus on customer success in SaaS and the legal industry. At Traveling Coaches, I managed 30 strategic accounts, driving a 25% increase in customer satisfaction and a 10% upsell growth in six months. I spearheaded the implementation of a phishing awareness and cybersecurity-focused SaaS solution, significantly enhancing client security, boosting operational efficiency by 8%, and improving overall client experiences.I specialize in crafting data-driven strategies that drive product adoption and customer satisfaction, achieving a 93% satisfaction score. By collaborating closely with C-level executives, I presented KPI data that informed strategic decisions and reinforced client retention.Proficient in Salesforce, Jira, Excel, and AI tools, I’ve developed tailored improvement plans for underperforming clients, reducing churn by 20% and building long-term loyalty. My technical expertise also extends to advising on LMS system requirements, multimedia storage, and SCORM compliance, ensuring robust and scalable implementations.I’ve supported course designers, led training sessions, and created documentation to improve user experience. By partnering with content experts and vendors, I optimized LMS cross-functionality, supporting customer learning goals and driving continuous improvement.As a leader, I prioritize innovation and aligning customer success strategies with broader business objectives. My ability to drive results through strong relationships, hands-on leadership, and technical expertise positions me well for senior roles, where experience and results speak louder than formal education.
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  • Edsi
    Lms Support Specialist (Lms Administrator And Project Manager)
    Edsi Apr 2021 - Sep 2022
    Philadelphia, Pennsylvania, United States
    LMS Administrator | Project Management | Technical Support | Quality Assurance | Unemployment Management | Workforce Development | Training & Development | System Administration | Vendor Management | Client Support | Customer Service | Higher Education Collaboration | e-Learning Authoring ToolsIn a leadership role in project management, system administration, technical support, and quality assurance, with a focus on workforce development and training. Led the LMS projects at EDSI, a national workforce development company, which resulted in a 30% increase in system usage, improved productivity, and higher user satisfaction. In collaboration with Philadelphia Works, I successfully delivered an LMS project within two months, meeting all planned deliverables, In partnership with local universities, co-facilitated virtual training sessions via Zoom / Teams, driving client satisfaction and adoption rates by equipping users with essential skills. Post-launch, I collaborated with the PA CareerLink team and Philadelphia Skills Forward, an Initiative to design and deliver online training for health tech, administration, and IT support. Additionally, I integrated State Tracking systems with the LMS, ensuring accurate and compliant training management, and taught medical terminology as part of the health tech curriculum.Instrumental in achieving B Corp certification, I trained department leads, supported data collection, and conducted ISO audits, contributing to the company's social and environmental impact. My proactive technical support reduced system downtime by 15%, enhancing user experience and satisfaction. I also managed the course catalog by creating SCORM-compliant courses and overseeing enrollments, ensuring adherence to industry standards.Through continuous process optimization and metrics analysis, I enhanced LMS customer support and reliability, directly contributing to project success, long-term customer satisfaction, and operational excellence.
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  • Edsi
    Quality Assurance Lead (Quality Manager)
    Edsi May 2020 - Apr 2021
    Philadelphia, Pennsylvania, United States
    Quality Management | ISO Compliance | Process Optimization | Data Management | Unemployment Management | Regulatory Compliance | Continuous Improvement | Data AuditorResults-driven leader in quality management, ISO compliance, and process optimization, with a demonstrated ability to drive significant improvements in productivity, efficiency, and customer satisfaction. In this role, Leading initiatives that enhanced team productivity by 25% and improved work efficiency by 40% within the first three months through the implementation of automated testing and reporting tools, reducing turnaround time by two days.As the certified ISO 9001:2015 lead for the department, I conducted regular audits to ensure compliance with ISO standards, managed data collection, and provided detailed reports to corporate for the annual audit., I also led state audits for the office, ensuring data compliance by collecting and organizing information from various departments for submission to the state. My efforts earned our office recognition as the first to successfully complete its, ISO audit, setting a benchmark for others to follow.I led process optimization and strategic planning initiatives, reducing processing times by 25% and increasing customer satisfaction. I provided actionable recommendations and fostered cross-functional collaboration to achieve key operational objectives. I consistently delivered significant contributions to overall business success by leveraging artificial intelligence (AI) and data analytics to improve team performance and streamline operations.I led the office's efforts to achieve B Corp certification by overseeing data collection, involving stakeholders, and providing training to ensure compliance with rigorous standards. My leadership in this area strengthened the company’s social and environmental impact and enhanced its reputation and operational integrity.
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  • Davita Kidney Care
    Technology Manager (Technology Operations And It Manager)
    Davita Kidney Care Mar 2014 - Jun 2018
    Malvern, Pa
    Operations & Management | Project Management | Workforce Management | Healthcare Industry | LMS Administrator | Compliance Management | Salesforce Implementation Accomplished leader with a demonstrated ability to transform contact center operations into a 24/7 operation during crisis situations. Coordinated with CMS to ensure the safety of patients across 3,000+ facilities, led outreach to locate unaccounted-for patients, reported to government agencies, and tracked patient data during emergencies.As an on-call leader, I managed after-hours emergencies for all 3,000+ facilities, providing immediate support and connecting callers with the appropriate personnel. This role demanded quick decision-making and coordination under high-pressure conditions.I was responsible for managing a $3 million budget for technology upgrades and remote work capabilities to ensure the call center was prepared for emergencies. Additionally, I project-managed a $2 million budget to establish a nurse support call center, which involved overseeing space acquisition, office design, and equipment procurement. I also developed a Learning Management System (LMS) for the nurses to help them stay updated with their learning.Contributed to the development of office spaces, including corporate headquarters, focusing on space and technology needs. Supported global expansion and contributed to call center and workforce management processes for DaVita RX and DaVita Labs.I led the development of contact center KPIs and workforce forecasting to improve operational efficiency. I also created an online fax system that greatly enhanced document distribution and workflow. Additionally, I played a crucial role in expanding the centralized admissions department from 5 to 300 teammates, optimizing workflows for fax distribution, insurance verification, and patient scheduling. My contributions also helped expand the program and implement best practices.
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  • Davita Kidney Care
    Reporting Manager (Business Intelligence And Analytics Manager)
    Davita Kidney Care Dec 2012 - Mar 2014
    Malvern, Pa
    SaaS Solutions | CRM Management | Contact Center Development | Customer Journey Mapping | Metrics Analysis | Data Governance | C-Suite | Platform Technologies (Salesforce, Avaya, Aspect, Genesys, NICE WFM) | Forecasting | IVR Design | LMS Administrator Seasoned leader with a history of driving operational excellence and customer satisfaction through innovative technology solutions and strategic leadership. Led initiatives that boosted operational efficiency by 25% and improved first-call resolution by 65% via advanced reporting and real-time analytics.Led the management of EMR systems (AllScript, EPIC, ADIN, Curaspan), resulting in a 15% increase in team productivity. Delivered scalable SaaS solutions that improved the customer experience, elevating satisfaction by 12%. Implemented performance dashboards, reducing wait times by 3% and further enhancing customer satisfaction.Managed CRM system upgrades from planning to execution, ensuring minimal downtime and swift issue resolution. Played a pivotal role in Contact Center Development, expanding reporting capabilities and leveraging customer journey mapping to optimize interactions for both patients and providers. Managed cross-functional teams and contributed to quarterly business reviews with executive sponsors, aligning technology strategies with business goals to further enhance operational efficiency.Supported Revenue Operations by refining metrics and reporting processes, increasing accuracy and efficiency in revenue cycle management. Trained the Workforce Reporting and Analytics Teams to enhance performance, resulting in a 5% reduction in operational costs and an improvement in quality management.Regularly engaged with C-level executives to present performance insights, identify key trends, and drive service delivery improvements. Collaborated with marketing teams to revamp branding strategies & materials that resonated with target audiences and clearly articulated the value of the services offered.
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  • Davita Kidney Care
    Reporting Supervisor
    Davita Kidney Care Dec 2010 - Dec 2012
    Operational Efficiency | SaaS Solutions | CRM Management | Contact Center Development | LMS Administrator | Digital Transformation | Customer Journey Mapping | Metrics Analysis | Data Governance | Business Intelligence (BI) | C-SuiteSeasoned executive leader with a history of driving operational excellence and customer satisfaction through innovative technology solutions and strategic leadership. Leading initiatives that boosted operational efficiency by 25% and improved first-call resolution by 65% through advanced reporting and real-time analytics.Built a SaaS LMS for training and continuing education for the Workforce Reporting and Analytics Teams to enhance performance, resulting in a 5% reduction in operational costs and improved quality management.Led the management of EMR systems (AllScript, EPIC, ADIN, Curaspan), resulting in a 15% increase in team productivity. Delivered solutions that improved the customer experience, elevating satisfaction by 12%. Successfully implemented performance dashboards, reducing wait times by 3% and further enhancing customer satisfaction.I have experience leading cross-functional teams and overseeing CRM system upgrades to minimize downtime and resolve issues promptly. I align technology strategies with business goals to enhance operational efficiency. Additionally, I contribute to Contact Center Development by improving call flows and reporting capabilities using customer journey mapping to enhance interactions between patients and providers.I provided critical support to the Revenue Operations team by resolving billing issues and assisting with data in high-stakes insurance negotiations, which resulted in improved insurer payments.I regularly work with C-level executives to present performance insights, identify key trends, and improve service delivery. I also collaborate with marketing teams to update branding strategies and materials that resonate with target audiences and communicate the value of our services.
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  • Davita Kidney Care
    Contact Center Business Analyst
    Davita Kidney Care Oct 2006 - Dec 2010
    United States
    Call Center Operations | CRM Management | Contact Center Development | Metrics Analysis | Data Governance | Platform Technologies (Salesforce, Avaya, Aspect, Genesys, NICE WFM) | Forecasting | IVR Design | LMS Administrator | Performance Metrics | Technology Integration Experienced leader in call center operations, performance metrics, and technology integration, with a proven ability to enhance productivity, customer satisfaction, and service delivery. Developed and optimized call flows, resulting in a 14% boost in productivity and a 15% increase in customer satisfaction through effective management of performance metrics.Created personalized tools for call center supervisors and managers, improving QA tracking and critical metric analysis. Analyzed call center data to identify trends, optimize resource allocation, and ensure optimal service delivery. Developed and maintained call center learning management systems, ensuring compliance with SOX, CMS, Insurance, and HIPAA audit standards.Played a pivotal role in developing a compelling proposal for implementing NICE IEX WFM, securing a $650,000 budget and successfully integrating the system to improve call center efficiency and customer service metrics. Collaborated with cross-functional teams to promote data stewardship, uphold accountability, and ensure compliance and security measures.Led emergency preparedness and crisis management efforts, coordinating with facilities and leading outreach during hurricanes and snowstorms to ensure continuity of care across 3,000 facilities nationwide. Managed technology needs for remote operations, ensuring seamless service delivery during crises.Key Achievements:Implemented new contact center technologies, reducing call handling time by 20%.Led the integration of a new CRM system, improving data accuracy and customer service response times.Provided training and support to contact center staff on new technologies and processes, enhancing overall team efficiency.
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  • Motorola Solutions
    Senior System Analyst
    Motorola Solutions Jun 2005 - Oct 2006
    Holtsville, New York, United States
    (formerly Symbol Technologies) Global Call Center Management | LMS Administrator | System Architecture | System Administrator | Infrastructure Optimization | Technical LeadershipExperienced leader in managing and optimizing global call center operations, with a strong focus on system architecture, infrastructure upgrades, and technical leadership. Managed and developed four global call centers, each with over 500 agents, ensuring seamless 24-hour support across time zones.Optimized call center data reporting by unifying reports, leading to a 20% increase in performance insights and operational optimization. Successfully managed critical systems, including NICE WFM, Aspect Call Center ACD, Genesys IVR, and call routing database tables, ensuring high system reliability and a 30% improvement in call handling efficiency.Negotiated with vendors to secure system-related products and services, contributing to system stability and a 30% reduction in downtime. Provided technical leadership in system architecture design and infrastructure upgrades, resulting in a 25% improvement in overall system performance.Leveraged data analysis tools such as Crystal Reports, Excel, SQL, and Microsoft Access to drive a 20% improvement in call center efficiency. Managed system configurations, conducted server and security audits, and ensured compliance with business continuity and recovery strategies, maintaining a robust and secure IT infrastructure.Key Achievements:Designed and implemented a robust system architecture, improving overall system performance by 25%.Led a major infrastructure upgrade project, reducing downtime by 30% and increasing system availability.Developed and deployed automated monitoring tools, resulting in a 20% reduction in system issues.Provided technical training and support to junior engineers, enhancing team capabilities and knowledge sharing.
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  • Aig
    Reporting Supervisor
    Aig Oct 2000 - Jun 2005
    Chadds Ford, Pa
    Reporting Management | Performance Metrics | Process Improvement | Call Center OperationsProven leader in managing and optimizing reporting functions, with a strong focus on performance metrics, process improvement, and call center operations. Managed and supervised reporting activities across the organization, ensuring accuracy and timeliness in over 600 daily, weekly, and monthly reports from six contact centers, leading to a 22% improvement in operational efficiency.Developed comprehensive performance metrics for multiple teams, resulting in a 15% improvement in overall productivity. Directed system and project management efforts, optimizing team performance and ensuring timely project completion.Key Achievements:Designed and optimized workflows for the admissions team, enabling the processing of 800+ new patient requests daily.Successfully managed multiple reporting projects, meeting all deadlines and delivering high-quality reports to senior management.Collaborated with IT and other departments to integrate new reporting tools, reducing manual efforts by 25% and streamlining the reporting process.Played a key role in the design of call flow data mapping and custom IVR reporting, leading to a 30% improvement in IVR performance.Developed statistical business models that improved call resolution times and provided actionable insights for performance enhancement.Monitored and analyzed ad-hoc Speech IVR reports, ensuring quality and tuning of speech-enabled applications.Managed call center activities, optimizing resource allocation and reducing average call handling time by 10%.
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  • Aig
    Call Traffic Coordinator
    Aig Apr 1999 - Oct 2000
    Chadds Ford, Pa
    Call Traffic Management | Call Routing Optimization | Performance Analysis | Team LeadershipExperienced professional in call traffic management and routing optimization, with a proven ability to enhance customer satisfaction and operational efficiency. Managed call traffic operations, ensuring optimal call routing and handling, leading to significant improvements in customer satisfaction and call performance.Key Achievements:Implemented call traffic analysis tools, reducing average wait time by 20%.Developed and optimized call routing strategies, resulting in a 15% increase in first-call resolution rates.Led the integration of a new call management system, improving overall call handling efficiency by 25%.Trained and mentored call traffic coordinators, enhancing their ability to manage call flows and resolve issues promptly.Developed statistical business models that improved call resolution times and provided actionable insights for performance enhancement.Monitored call center activities, optimizing resource allocation and reducing average call handling time by 10%.Collaborated with IT and operations teams to deploy advanced call routing technologies and troubleshoot issues affecting call performance.Worked closely with upper management to provide valuable insights and support across various business operations.
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  • Aig
    Technical Team Lead | Customer Service Expert
    Aig Apr 1998 - Apr 1999
    Philadelphia, Pa
    Insurance Solutions | Client Retention | Policy Management | Agent TrainingExperienced insurance professional with a strong focus on providing comprehensive property and casualty coverage solutions. Skilled in assisting clients with understanding policy options, selecting appropriate coverage levels, and ensuring their insurance needs are fully met.Key Achievements:Conducted detailed policy reviews and provided tailored recommendations, resulting in a 10% improvement in client retention rates.Delivered training sessions for new agents, sharing best practices and enhancing overall team performance.Efficiently processed new insurance applications, renewals, and claims, consistently ensuring high levels of client satisfaction.
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  • Comcast Cable
    Customer Account Executive
    Comcast Cable Aug 1997 - Apr 1998
    Greater Philadelphia Area
    Customer Account Management | Technical Support | Upselling | Call Center OperationsDedicated customer service professional with a proven ability to manage customer accounts, resolve technical issues, and enhance customer satisfaction. Experienced in assisting customers with billing inquiries, service activations, and troubleshooting hardware problems within the cable systems network.Key Achievements:Consistently exceeded performance targets, achieving top rankings in customer satisfaction surveys.Successfully upsold additional services to existing customers, contributing to increased revenue.Provided inbound telephone support for sales and service, ensuring effective issue resolution and high levels of customer satisfaction.Developed reports on call center operations and workforce management, leading to improved operational efficiency.Maintained detailed records of customer interactions and transactions, ensuring accurate and efficient service.
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  • Harry’S Natural Food Store
    Product Manager
    Harry’S Natural Food Store Feb 1990 - Jan 1997
    1805 Cottman Ave, Philadelphia Pa
    Sales & Customer Service | Marketing Campaigns | Vendor Management | Inventory ControlSkilled professional in sales and customer service with expertise in developing marketing campaigns and managing vendor relationships. Adept at ensuring product availability, driving sales, and enhancing customer engagement.Key Achievements:Orchestrated successful marketing campaigns that boosted sales and increased customer engagement.Managed store products, ensuring best-selling items were consistently in stock to meet customer demand.Oversaw vendor management, maintaining strong relationships and negotiating favorable terms to ensure product availability.
  • Bennett, Bricklin & Saltzburg Llc
    Clerical Office Worker
    Bennett, Bricklin & Saltzburg Llc Aug 1988 - Mar 1989
    Philadelphia, Pennsylvania, United States
    Office Administration | Document Management | Clerical Support | Process OptimizationDetail-oriented professional with experience in managing office documents and providing clerical support to ensure smooth operations. Skilled in assisting with city hall clerk documentation and various administrative tasks, contributing to overall office efficiency.Key Achievements:Managed office documents efficiently, ensuring accurate and timely processing of city hall clerk documentation.Provided comprehensive clerical support, facilitating smooth office operations and enhancing administrative processes.Assisted in a variety of administrative tasks, contributing to the overall efficiency and effectiveness of the office environment.
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Rich Dornisch Skills

Call Centers Process Improvement Healthcare Business Analysis Call Center Healthcare Information Technology Software Documentation Vendor Management Business Process Improvement Cross Functional Team Leadership Change Management Customer Service Analysis Management Program Management Team Building Training Project Management Strategic Planning Leadership Healthcare Information Technology Workforce Management Telecommunications Analytics Integration Quality Assurance Healthcare Management Customer Relationship Management Consulting Strategy Troubleshooting Sales Hospitals U.s. Health Insurance Portability And Accountability Act Account Management Business Intelligence Business Development Microsoft Access Sharepoint Microsoft Office Enterprise Software Visio Databases Microsoft Powerpoint Sql Team Leadership Leadership Development Networking Childcare Business Strategy Aspect Acd

Frequently Asked Questions about Rich Dornisch

What company does Rich Dornisch work for?

Rich Dornisch works for Kornerz Social Network

What is Rich Dornisch's role at the current company?

Rich Dornisch's current role is Co-Founder and Chief Growth Officer.

What is Rich Dornisch's email address?

Rich Dornisch's email address is rd****@****ons.com

What is Rich Dornisch's direct phone number?

Rich Dornisch's direct phone number is +161072*****

What skills is Rich Dornisch known for?

Rich Dornisch has skills like Call Centers, Process Improvement, Healthcare, Business Analysis, Call Center, Healthcare Information Technology, Software Documentation, Vendor Management, Business Process Improvement, Cross Functional Team Leadership, Change Management, Customer Service.

Who are Rich Dornisch's colleagues?

Rich Dornisch's colleagues are Gabriel Faleri.

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