Experience dealing with several clients' profiles, from Product Owners to small and mid-size entrepreneurs and end-users.At the moment I am working in a Startup, where I am the responsible by the Client and Users Support answering theirs calls (over phone, WhatsApp or email tickets) to help on their needs/questions on the System and App Usage.I am also responsible by Customer Success, doing meetings with the clients, in order to identify difficulties, improvement ideas, improving the retention and avoiding customer churn.Great skills on schedule managementI have worked remotely for over 5 years obtaining great results.Fluent in English, being the responsible by throwing several conference calls as the facilitator.Entrepreneur mindset, great skills on teamwork and communication, creative, hands-on, self-learner and challenge driven.
Safe.Go
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Customer Service Technician SupportSafe.Go Aug 2019 - PresentSão Paulo, BrasilI am responsible by the customer relations and support, understanding how we could add even more value to the client and taking the application to the next level.I am the responsible by attending clients' requests, either by phone, WhatsApp or e-mail. Both high-end users (parents using the App) or the clients (school staff using the System).App in Ionic (end-users using both on Android and iPhone phones) System in VB.NET, database hosted @Microsoft Azure
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Systems SupportIbm Oct 2017 - Aug 2019São Paulo, BrasilApplication responsible by the ETL process of IBM's worldwide financial data, providing data to the financial directors.Agile team, where I was responsible by the product's entire life cycle, focused on the L3 Production Support. It was a highly- critical application, so as a L3 Production Support analyst, I was responsible by answering the calls from SysOps and performing the immediate fix as well as presenting improvement proposals to the main users and PO to avoid the problem recurrence. Furthermore, I was also responsible by training a new member of the Production Support team. Mainframe System, main users from Eastern Europe, PO from USA, SysOps from China.
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Customer Relations And Team LeadershipB2G Advertising Agency Feb 2014 - Feb 2017São Paulo, BrasilI was the leader of a five-member team of commercial representatives, since their training until performance tracking meetings. I was also responsible by the meetings with clients to understand their needs and to present the projects
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English InstructorPrivate Jul 2010 - Feb 2015São Paulo, BrasilI was the responsible by lecturing English classes to groups of students on several levels and ages.I also taught individual students with varied goals, like – career improvement, vacation trips, preparation for exchange programs and immigration.
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Business English InstructorYazigi Jan 2009 - Sep 2010São Paulo, BrasilI was responsible mainly for business classes for individual students and groups.I also taught for groups and individual students with varied goals, like – career improvement, vacation trips, preparation for exchange programs and immigration.
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English InstructorMacpoli Feb 2008 - Nov 2008São Paulo, BrasilI was the responsible by lecturing English classes to groups of students on several levels and ages.I also taught individual students with varied goals, like – career improvement, vacation trips, preparation for exchange programs and immigration.
Frequently Asked Questions about Richard Douglas
What company does Richard Douglas work for?
Richard Douglas works for Safe.go
What is Richard Douglas's role at the current company?
Richard Douglas's current role is Customer Support.
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Richard Douglas
Graduando Engenharia De Produção | Assistente Administrativo| LogísticaDivinópolis, Mg -
Richard Douglas
Estagiário De Ti Na Cnpq - Conselho Nacional De Desenvolvimento Científico E Tecnológico - Projeto AmandabaBelém, Pa -
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