Richard Douglas Email & Phone Number

São Paulo, Brasil

I am responsible by the customer relations and support, understanding how we could add even more value to the client and taking the application to the next level.I am the responsible by attending clients' requests, either by phone, WhatsApp or e-mail. Both high-end users (parents using the App) or the clients (school staff using the System).App in Ionic (end-users using both on Android and iPhone phones) System in VB.NET, database hosted @Microsoft Azure

São Paulo, Brasil

Application responsible by the ETL process of IBM's worldwide financial data, providing data to the financial directors.Agile team, where I was responsible by the product's entire life cycle, focused on the L3 Production Support. It was a highly- critical application, so as a L3 Production Support analyst, I was responsible by answering the calls from SysOps and performing the immediate fix as well as presenting improvement proposals to the main users and PO to avoid the problem recurrence. Furthermore, I was also responsible by training a new member of the Production Support team. Mainframe System, main users from Eastern Europe, PO from USA, SysOps from China.

São Paulo, Brasil

I was the leader of a five-member team of commercial representatives, since their training until performance tracking meetings. I was also responsible by the meetings with clients to understand their needs and to present the projects

São Paulo, Brasil

I was the responsible by lecturing English classes to groups of students on several levels and ages.I also taught individual students with varied goals, like – career improvement, vacation trips, preparation for exchange programs and immigration.

São Paulo, Brasil

I was responsible mainly for business classes for individual students and groups.I also taught for groups and individual students with varied goals, like – career improvement, vacation trips, preparation for exchange programs and immigration.

São Paulo, Brasil

I was the responsible by lecturing English classes to groups of students on several levels and ages.I also taught individual students with varied goals, like – career improvement, vacation trips, preparation for exchange programs and immigration.