Rich Ehrmann Email & Phone Number

Trenton, Nj, Us

Office of Legislative Analysis*Analyzing, identifying administrative concerns, recommending bill changes and preparing Memo for pending legislation identified by the Treasurer's Office as impacting the Division of Taxation. * Development of Taxation policies and procedures to implement the New Jersey Health Insurance Marketplace Preservation Act (NJ HIMPA.) Analyzing and interrupting both New Jersey law and federal law to ensure Taxation compliance with NJ HIMPA.* Certification of funds collected for specific tax types* Municipal Liaison for administration of Municipal Occupancy Tax and State Occupancy Fee

New Jersey Division Of Taxation

Social Media Content Creation, Monitoring and Online Community ManagementWebsite Content Creation that includes content, format and website modernizationMonitoring and responding to inquires related to employer and taxpayer concerns regarding implementation of the New Jersey Health Insurance Marketplace Preservation Act and Shared Responsibility Payment

Nj Division Of Taxation

The Special Projects Unit had two primary responsibilities:1) Analyzing and streamlining call queue management by establishing protocol for call center hold messages;2) Developed and Implement plain language updates to various notices and web pages.I was assigned as the Content Project Manager for the Taxation Website Redevelopment Project where we had 30 Division employees in every Activity redesign and redevelop their content. I was also on the Website Redevelopment Design Team. A ten person designed to review proposals and implement a new web design.

Division Of Taxation

▪ Assigned to Customer Service Center Training Unit/Taxation University (01/2014-03/16)▪ Review and Monitor Agent phone calls for quality assurance while completing ACES reports▪ Member of Team responsible for writing, drafting and implementing internal reference documents for use in response to taxpayer inquires.▪ Responsible for developing & implementing training programs for 160+ employees

Nj Division Of Taxation/ Customer Service Center

Encourage voluntary compliance with New Jersey tax laws by providing basic information and assistance to taxpayers and their representatives via telephone. Key Achievements:*Assigned to Customer Service Center Training Unit as of 01/2014 *Review and Monitor Agent phone calls for quality assurance while completing ACES reports *Member of Team responsible for writing, drafting and implementing internal reference documents for use in response to taxpayer inquires. *Responsible for developing & implementing training programs for 160+ employees

Trenton, Nj

Certified Grassroots 9 v 9 Soccer CoachHead Coach, Hamilton S.C. Cobras, 2014 Boys

Spearhead logistics and provide on-site management and support as key member of the Princeton Tour de Cure Organizing Committee. Develop bicycle routes of 62.3, 31 and 10 miles. Orchestrate event logistics, cyclist safety and emergency response. Position is on volunteer basis.

Plan, execute and enhance marketing and outreach programs to boost awareness, recruit volunteers and educate the public about the organization and its vision. Lead advocacy and fundraising efforts. Serve as trusted point person for cancer survivors and caregivers.Contributed to book, "Planet Cancer: The Frequently Bizarre Yet Always Informative Experiences and Thoughts of Your Fellow Natives." Position is on volunteer basis

Lawrenceville, Nj

Hired, trained and motivated employees to meet or exceed quarterly sales goals in high-volume setting. Managed profitability and expanded client base through prospecting, marketing, sales and service. Coached staff in cross-selling techniques. Worked directly with customers to assess needs, present solutions and close sales. Provided flawless service and support. Facilitated weekly sales meetings. Key Achievements:-Reduced errors by 55+% by introducing new processes that drove up accountability and accuracy.-Cultivated trusted and meaningful relationships with clients that fueled repeat and referral business.-Recognized for top sales performance when nominated by the District Executive to serve as Loan Ambassador for the district.

South Brunswick, Nj

Earned high-level promotion from Financial Sales Consultant to oversee all operations, finances and customer service activities for the branch. Reviewed profit-and-loss (P&L) statements and proposed strategies to improve the top and bottom lines. Hired, trained and supervised staff. Conducted performance appraisals and offered feedback, coaching and support. In prior role, targeted and secured new accounts. Key Achievements:-Educated and trained new and existing employees in new policies and procedure changes.-Dramatically improved performance; led the team to achieve or surpass 100% of goals in multiple categories (checking accounts, savings accounts, loan balances and deposit growth).-Developed and implemented a new operational handbook that supported human resources (HR) functions and provided information on security, business and administrative procedures.-Successfully introduced new on-boarding procedures for seamless HR processes.

Provided leadership to establish an exceptional customer experience while driving sales, satisfaction and repeat business. Managed sales, human resources, inventory and financial tasks. Closely tracked performance. Hand-selected to transition to higher-revenue department. Created new procedures that were adopted storewide.

Promoted to create and implement hard-hitting sales strategies for educational media company. Managed accounts and strengthened relationships in a competitive territory. Expanded the client list through marketing and events. Represented the company and products to high-value clients. Key Achievements:Expertly marketed and built the client base at national events.Provided expertise in designing and assembling the booth for U.S. trade show events.FILMS FOR THE HUMANITIES & SCIENCES

Received fast-paced promotion from Customer Service Representative to assist Media Consultants and VP of Sales daily sales operations. Participated in system implementation and operational improvement projects. Generated and distributed weekly sales reports. Key Achievements:Prepared and organized trade show logistics, including coordinating travel.Selected to assist in the consolidation and integration of multiple companies into a single location; managed and implemented sales procedures for multiple teams.

B.A, Political Science & History

Education record

Education record