Rich Flanagan is a Process Improvement Specialist at Rj Flanagan & Associates. Colleagues describe him as "Rich Flanagan is an outstanding lecturer and mentor in the field of supply chain management. As a professional speaker and advanced negotiation strategy educator, Rich has no equal. During my time as Vice President and Chairman of the Professional Development Committee of NAPM Columbus Inc. Rich was an ever present advisor and fellow volunteer. Rich was the one individual most responsible for my successful completion of the ISM Certified Purchasing Manager program. I hold his opinions and recommendations in high regard!"