Rich Gallitelli Email & Phone Number

New York, NY

• Top-performing senior leader and Senior Customer Success Account Manager: Results achieving customer success and account management professional who has built strong, long-lasting client relationships, with extensive.
• Served strategic counsel to enterprise clients, including C-suite level executives for Fortune 500 & Fortune 1000 companies, spanning industries such as energy, health care, publishing, fashion, and consumer products.
• Ensured positive customer experience by proactively managing and growing customer relationships
• Spearheaded on-boarding seminars, webinars, and educational tutorials for new and existing clients via ZOOM and on-site meetings, ensuring clients’ full SaaS platform adoption and optimization
• Created and implemented new account health procedures for new clients, reducing write offs during on-boarding period by 60%
• Administered analysis initiatives, including QBRs, to monitor account health and client specific targeted KPIs, to pinpoint and analyze the strengths & weaknesses for media campaigns and maximize my client’s ROI.

Short Hills, NJ

• Developed a large, devoted client base, including, but not limited to numerous high profile NY/NJ politicians, business leaders, celebrities, and professional athletes, regarding their business and recreational.
• Exceeded yearly clothing sales goals by 25% annually.
• Consistently ranked as the top individual with the highest sales per hour rate in the department; while consistently ranking in the top 10 regionally and top10% nationally.
• Performed on site educational clothing seminars, as well as led department meetings and sales seminars.
• Supervised co-workers on the selling floor, and effectively trained and mentored all new and existing department staff.
• Arranged and booked special customer events & clothing trunk shows within the men’s department.