Rich Gallitelli Email & Phone Number

New York, Ny

• Top-performing senior leader and Senior Customer Success Account Manager: Results achieving customer success and account management professional who has built strong, long-lasting client relationships, with extensive experience in client retention, account growth, SaaS, pre & post-sales, on-boarding, CRM, and client-facing training• Served strategic counsel to enterprise clients, including C-suite level executives for Fortune 500 & Fortune 1000 companies, spanning industries such as energy, health care, publishing, fashion, and consumer products, to monitor account health, establish goals, and set benchmarks for success• Ensured positive customer experience by proactively managing and growing customer relationships• Spearheaded on-boarding seminars, webinars, and educational tutorials for new and existing clients via ZOOM and on-site meetings, ensuring clients’ full SaaS platform adoption and optimization• Created and implemented new account health procedures for new clients, reducing write offs during on-boarding period by 60%• Administered analysis initiatives, including QBRs, to monitor account health and client specific targeted KPIs, to pinpoint and analyze the strengths & weaknesses for media campaigns and maximize my client’s ROI.• Organized cross-functional project teams, providing solutions to client business needs, as well as timely resolution of product related customer support issues• Strategized on new business and expanded footprint into existing accounts, while up-selling and cross-selling full suite of products • Top-performing Customer Success Account Manager for client retention and renewals 2015-18, exceeding retention goals by 30%. Acquired renewal agreement rates, terms, and provisions for my existing client portfolio.• Top-performing Customer Success Account Manager for pre-sales, lead generation 2015-18, exceeding referrals to sales goal by 33%• Expertly handled and brainstormed with clients on a live engagement chat platform.

Short Hills, Nj

• Developed a large, devoted client base, including, but not limited to numerous high profile NY/NJ politicians, business leaders, celebrities, and professional athletes, regarding their business and recreational clothing needs.• Exceeded yearly clothing sales goals by 25% annually.• Consistently ranked as the top individual with the highest sales per hour rate in the department; while consistently ranking in the top 10 regionally and top10% nationally.• Performed on site educational clothing seminars, as well as led department meetings and sales seminars.• Supervised co-workers on the selling floor, and effectively trained and mentored all new and existing department staff.• Arranged and booked special customer events & clothing trunk shows within the men’s department.• Actively participated in selection & purchasing of clothing products for the entire Northeast region of Nordstrom stores within the Men’s Clothing Division.