Rich Guard

Rich Guard Email and Phone Number

Manufacturing Test Support Engineer @ Kirby Risk
united states
Rich Guard's Location
Zionsville, Indiana, United States, United States
Rich Guard's Contact Details

Rich Guard work email

Rich Guard personal email

n/a

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About Rich Guard

Experienced Senior Test Engineer with a demonstrated history of working in the computer software industry. Strong engineering professional skilled in Agile Testing, Embedded Software, and Requirements Analysis.

Rich Guard's Current Company Details
Kirby Risk

Kirby Risk

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Manufacturing Test Support Engineer
united states
Website:
kirbyrisk.com
Employees:
530
Rich Guard Work Experience Details
  • Kirby Risk
    Manufacturing Test Support Engineer
    Kirby Risk Jul 2024 - Present
    Lafayette, Indiana, United States
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  • Infosys
    Technology Lead
    Infosys Jul 2022 - May 2024
    Indianapolis, Indiana, United States
    As a contact center Infrastructure team member, performed Windows Server OSupgrades to a supportable version, configured new Hyper-V hosts, performed HP ProLiant serverhardware and software maintenance, helped plan moving twelve racks of servers in two labs fromclient office to an offsite data center, and helped coordinate e-waste pickup.• Installation of HPE SPP service pack for HP ProLiant servers and use of HP Smart Update Manager to deploy critical and required drivers and firmware updates.• Installation, execution, and monitoring of Server Smart Storage Administrator diagnostics for HP ProLiant hardware failures.• Documented 200+ server rack locations and network connections in 15 cabinets in three server labs.• Updated 304 line-items in server warranty spreadsheet to confirm SN, status, and location.• Mentoring and knowledge transfer for colleagues to perform regression and patch testing for contact center premise platform.
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  • Infosys
    Technology Analyst
    Infosys Nov 2020 - Jul 2022
    Indianapolis, Indiana, United States
    Ensured that contact center premise platform software release and patch testing met established deliverables. Tests covered key Session Manager and Switchover server subsystems.• Performed troubleshooting, regression and patch testing for contact center premise platform.• Ran automated TestComplete suites for the contact center premise platform Switchover, Session Manager, and Enterprise environments.• Performed maintenance and upgrades of 24 virtual Windows Server machines in 6 environments.
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  • Genesys
    Senior Software Qa Engineer
    Genesys Oct 2018 - Oct 2020
    Indianapolis, Indiana Area
    As an embedded QA tester for the Outbound Dialer delivery team, developed and implemented new feature test cases, feature test suites, and Dialer test plan maintenance to facilitate the successful deployment of products. Evaluated test cases to determine the effectiveness and validity of tests. Relied on proficiency with Jira to report and track defects, Confluence to document test status metrics, and Test Case Database to execute test results.
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  • Genesys
    Sr. Platform Test Engineer
    Genesys Dec 2015 - Oct 2018
    Indianapolis, Indiana Area
    Ensured that our product’s new features met established deliverables. Validated product licensing, user security rights, and client-server architecture. Ran manual product regression and new feature testing. As subject matter expert (SME), analyzed new feature customer documentation to assure that features were functional and accurate and that the most recently updated screenshots had been captured. Conducted QMS and ISMS audits to ensure strict ISO compliance. Mentored college interns on the functionality testing team at a remote office and at headquarters and continued supporting their professional growth once hired FTE.
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  • Interactive Intelligence
    Sr. R&D Test Engineer
    Interactive Intelligence Jan 2014 - Nov 2015
    Indianapolis, Indiana Area
    Developed new feature test cases, created feature suites, and maintained the test plan as functionality tester on the Interactive Update (IUpdate) team. Conducted manual functional R&D software testing of Customer Interaction Center (CIC) products, new features, and add-ons.
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  • Genesys | Interactive Intelligence
    Integration Engineer
    Genesys | Interactive Intelligence Jan 2008 - Dec 2013
    Indianapolis, Indiana Area
    Ensured that third-party AudioCodes Mediant gateways, Citrix Thin Client, and Cisco/Polycom SIP phone firmware was compatible with complete functionality of the CIC platform.
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  • Genesys | Interactive Intelligence
    Test Engineer
    Genesys | Interactive Intelligence Dec 2003 - Dec 2007
    Indianapolis, Indiana Area
    Configuration and testing of AudioCodes and Dialogic TDM telephony cards in rack mount servers. Wrote and executed test cases, defect tracking and verification. Documented and maintained the testing lab architecture and enviroment.
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  • Teradyne Broadband Test Division
    System Verification Test Engineer
    Teradyne Broadband Test Division Jan 1997 - Sep 2003
    Deerfield, Il
    Performed software testing as the "first customer view" of system releases for products and systems in the System Verification Test (SVT) group. Developed and executed test plans, test cases, work instructions, and maintained test plan progress and defect metrics. Provided hands-on, technical lab maintenance and support. Team member of several quality improvement teams.
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  • Teradyne Broadband Test Division
    Test Engineer Technologist
    Teradyne Broadband Test Division Jan 1986 - Dec 1996
    Deerfield, Il
    Developed System Test procedures and Work Instructions for testing subscriber line test products and systems in the Production Test group. Lead installation of subscriber line test system in the Netherlands.

Rich Guard Education Details

Frequently Asked Questions about Rich Guard

What company does Rich Guard work for?

Rich Guard works for Kirby Risk

What is Rich Guard's role at the current company?

Rich Guard's current role is Manufacturing Test Support Engineer.

What is Rich Guard's email address?

Rich Guard's email address is ri****@****nin.com

What is Rich Guard's direct phone number?

Rich Guard's direct phone number is +188843*****

What schools did Rich Guard attend?

Rich Guard attended Purdue University.

Who are Rich Guard's colleagues?

Rich Guard's colleagues are Lisa Baker, Lc, Steve Clark, Allyson Williams, Javeon Brown, Stephen Carter, Debbie Rightsell, Clark Piper.

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