Design and implement technology-based solutions to increase efficiency and quality for Talent Acquisition at Comcast. Consult on operational and technology-based problems for Learning and Development at Comcast. Design, deploy and test new Learning and Talent Acquisition technology solutions. Led the Workday Learning Implementation at Comcast for a 2021 deployment including: o Designed, configured, and tested Workday Learning functionality for ~100K employees. o Established learning content development standards for Workday. o Established instructor-led and blended scheduling standards and processes. o Extracted, transformed, and imported ~12M learning records from three platforms into Workday. o Designed and developed Learning-specific reports and dashboards.

Lead and own the administration for the SAP SuccessFactors Learning Management System; used to deliver deliver learning to ~100K employees.Develop and implement delivery and system-usage standards, as well as content design standards and best practices.Consult and strategize with L&D partners to determine the optimal experience for learners regarding learning delivery. Lead, coach and develop a team of LMS Specialists.

Lead the design, development and delivery of compliance-related training courses working directly with the Chief Compliance Officer as a primary stakeholder.Manage several interdependent projects from inception to launch including scheduling and planning, as well as vendor selection, onboarding and management.Set and meet budgetary goals and timelines; document project progress; identify areas of improvement and implement solutions to reduce overall project cycle time.

Manage the Process Management and Lean Six Sigma training initiative for PHH Mortgage, including: course structure, design, development, certification standards and implementation. Design, develop and implement a Continuous Improvement curriculum leveraging Web-based as well as Instructor-led training methods to prepare employees for practical application of LSS methodologies. Responsibilities include: Conducting training needs analyses; Defining project scope; Identifying and interviewing subject matter experts; Gaining stakeholder buy-in; Designing and developing learning solutions; Publishing and maintaining online content; Facilitating workshops; Managing vendors; Defining and implementing certification policies; Reporting progress to high level executives; Promoting and developing a culture of continuous improvement; Developing learning solutions that enable and enhance the organization’s ability to: manage projects, achieve operational excellence, increase speed and reduce waste.Designed, developed and implemented Lean Six Sigma Yellow Belt and Green Belt training programs at PHH Mortgage.Speaker at the 2015 ATD Regional Learning and Development Conference.

Design, develop and deliver training material to both new hire groups as well as tenured employees and partnering clients. Create e-Learning modules, course curriculum and enhance current material to increase effectiveness.Lead the development and delivery team for the HSBC client integration.Collaborate with department leaders as well as external partners to determine training needs and gaps.Build strong working relationships between departments to promote cohesion and a unified effort to reduce defects.Simulate scenarios in PHH's proprietary software to identify gaps in established processes and to create scenario based, purposely engineered exercises for training classes.Revise, edit and update existing training material to conform to industry or policy changes.

Originated high quality mortgage loans for several business sources in a high volume call center environment including fielding incoming calls as well as making out-going follow up calls, completing mortgage loan applications and negotiating terms, rates and conditions.Member of the Schwab Premier Banking Group Communicator launch team which included expanding the role of sales consultant to a hybrid Single-Point-of-Contact position allowing me to gain a comprehensive understanding of processing procedures and software programs.Maintained a consistent level of high quality work with an extremely low level of defects in a constantly changing lending environment.Participated in the Sales Mentoring Program as a mentor for new hires.

General manager of a GameStop retail store generating $1.8 million in sales annually (70% of total volume occurred during Q4)Responsibilities included managing sales performance, hiring, training, coaching, disciplinary actions, inventory, customer service and overall development of the businessSuccessfully coached and motivated staff (size ranging from 7 to 20) to perform at region-leading levels by utilizing positive recognition, behavior reinforcement, incentives and competitionTraveled to underperforming stores, assisted managers and evaluated organizational procedures as well as sales and customer service practices; provided techniques to improve efficiency, productivity and quality Seven-time trade-in bonus recipient (Regional Level)Four-time game reservation contest winner (District and Regional Levels)Completed an annual recruitment effort for seasonal employment where staff tripled for the holiday season; completed post holiday evaluations and staff purgesCreated a training plan for new store opening procedures and best practices Trained part time and full time associates including new managers of neighboring storesHelped facilitate the merger of EB Games with GameStop in 2005 and the acquisition of Rhino Games in 2007 by training staff and managers on various practices including culture and customer service, software, business practices and sales philosophies