Rich Hollerith Email & Phone Number

Greater New York City Area

ESSENTIAL BUSINESS TOOLS GROUP (EBT)- Administered many applications including: IBM/Cognos TM1, EDI, B2B and internet websites, Consumer Relations, Service Ticket, Data Warehouse, warehouse line and shipping labels systems; including troubleshooting, conflict resolution, communication with outside contacts, and promoting a positive and productive work environment.- Supervise and motivate cross-functional teams to gather and analyze data, determine pertinent resource options and availability, and seek out, develop and integrate ways to eliminate ineffectual utilization of time and resources.- Conceptualize and create comprehensive, multifaceted solutions for new projects and challenges; arrange process and code modifications; initiate thorough testing scenarios; and require team certified results producing optimal outcomes. - Negotiate contracts, mitigate risk, and garner renewals, audit and assess internal and external business processes, and ensure meticulous accuracy and quality.KEY ACHIEVEMENTS- Increased quality & efficiency: Managed the initiation and development of a new in-house Service Ticket and Help Desk service request tracking system that included: integration of an electronic project approval sign-off sub-system.- Designed & implemented winning solutions: an in-house Sales Force Mobility application with a custom portal on the corporate B2B website optimized for use on mobile devices – specifically tablets. The portal was designed in a way that supported Windows, Apple, and Android operating systems enabling the sales force to not only use a tablet, but to use their tablet of choice when on sales calls.

Greater New York City Area

- Managed numerous initial/consulting/support contracts for projects ranging from a large RFID application project and a corporate wide implementation of a multi-dimensional BI reporting and analysis tool (IBM/Cognos TM1) to keeping domain names and SSL certificates up to date. Handled special requests for quick “ad-hoc” custom reports, investigations into production system problems, and technically assisted staff to help complete their projects in an efficient manner.- Conducted exhaustive analysis, design, coding, testing, implementation, and support for new and satellite and support applications, in addition to modifications of “off the shelf” Oracle Applications through a direct report team, as well as additional cross departmental resources. - Key corporate team member participated in recurring internal/external audits and assessments conducted annually, which ultimately demonstrated optimal efficiency and excellence of corporate business processes and the IT department.KEY ACHIEVEMENTS- Corporate Financial Calendar transition: Managed a cross-functional, inter-departmental corporate-wide project to restructure the corporate fiscal calendar from an April to March cycle to a January to December cycle. Required extensive analysis, code modification, complex testing scenarios and certification.- Consumer Affairs & Information System: Oversaw several projects involving the corporate Consumer Relations application, from replacing the in-house solution with a commercial package to a full system infrastructure and application upgrade, as well as a complete internal data restructure while ensuring complete data integrity, no loss of history and no interruption of service.

Greater New York City Area

Greater New York City Area

Greater New York City Area

Education record

Education record