*Global management of Bank of America's back bone architecture and enterprise engineering technologies*Manage and maintain global implementation/refresh scheduled forecast and budgetary reporting*Manage and direct Cisco L3 Complex Engineering teams, optimizing successful execution of forecasted timelines and milestones*Daily integration with Bank of America's Executive Operational Command Center tower leads

• Direct Liaison between the Commonwealth Executive Leadership team, and Senior Management of OA Telecom Operations Unit.• Managed and maintained the Siemens VoIP Infrastructure for the Commonwealth 100k plus end user population.• Manage day to day operations, to include, Service Delivery ticket management, engineer dispatch, Customer/Client face to face interaction, escalation diffusion, Executive reporting• Deploy and Manage Lifecycle time sensitive and critical projects from… Show more • Direct Liaison between the Commonwealth Executive Leadership team, and Senior Management of OA Telecom Operations Unit.• Managed and maintained the Siemens VoIP Infrastructure for the Commonwealth 100k plus end user population.• Manage day to day operations, to include, Service Delivery ticket management, engineer dispatch, Customer/Client face to face interaction, escalation diffusion, Executive reporting• Deploy and Manage Lifecycle time sensitive and critical projects from fruition to completion, while maintaining predicated time frames and budget• Maintain Industry standards of ticket resolution and MTTR on all Telecommunications related issues across 52 Bureaus and Agencies totaling approx. 120,000 end users, for the state of Pennsylvania. Show less

• Effectively maintain ITIL Service Incident Management methods and procedures daily to reflect the proper guidelines of Incident management and reporting to include: root cause analysis, incident reporting, operating level agreements and objectives• Execute daily meetings as the Senior Lead Technical Project/Program Director throughout the Commonwealth of Pa. with the Change Advisory Board to review Request for Change documentation to include: solutions, workarounds, back out plans, as… Show more • Effectively maintain ITIL Service Incident Management methods and procedures daily to reflect the proper guidelines of Incident management and reporting to include: root cause analysis, incident reporting, operating level agreements and objectives• Execute daily meetings as the Senior Lead Technical Project/Program Director throughout the Commonwealth of Pa. with the Change Advisory Board to review Request for Change documentation to include: solutions, workarounds, back out plans, as well as impact analysis to the enterprise network• Managed day to day operations, to include daily reporting and touch point meetings as the liaison between three Executive Towers to include: CoPA/Siemens/Verizon• Accomplished a multi faceted VoIP Core platform environment implementation located into locations comprised of : Cisco, Juniper, IBM, Enterasys, Barracuda and ACME SBC hardware elements• Responsible for migrating 57,000 ISDN lines into a Managed VoIP platform service/solution ensuring proper Service level management and objectives for the Commonwealth of Pennsylvania• Supervise the installation of Agency site equipment packages to include: OpenScape Branch (OSV), Mediatrix (Survivability gateway), Enterasys (VoIP Soft switch), and Phybridge (VoIP/DSL Gateway) Show less

• Established project design from conception to implementation and monitored its progress. • Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost for projects.. • Coordinated project and ensured compliance with estimated costs and timelines.• Designed Engineering database to incorporate into the Liberty Database for tracking and reporting purposes from an Engineering effort• Directed internal testing process for Verizon/COPA EIS… Show more • Established project design from conception to implementation and monitored its progress. • Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost for projects.. • Coordinated project and ensured compliance with estimated costs and timelines.• Designed Engineering database to incorporate into the Liberty Database for tracking and reporting purposes from an Engineering effort• Directed internal testing process for Verizon/COPA EIS (Enterprise Internet and Security) Data Centers in Pittsburg and Philadelphia• Designed and implemented Siemens/COPA Transformation Incident Management Support Desk • Managed Low Level Design meetings with Engineering, Architect, and all stakeholders to ensure QoS as well as the architectural network variables were implemented ensuring clean transitions.• Lead Technical PM in designing technical facilities (e.g., Security Command and Control centers, Communication centers, Operations centers, and Computer data centers) and other telecom related projects (MDF/IDF design/build, T1s, T3s, PBXs, WANs, LANs, MPLS, DSL) • Disciplined in a Remote/Tele-worker environment while utilizing project management skills using the PMI PMBOK Methodology Show less

• Developed plans and schedule for projects and prepared necessary objectives for same. • Managed all status reports and prepared projects reports for same. • Assisted customers in resolving all issues and updated project status accordingly. • Monitored all processes related to project both external and internal resources. • Determined project budget and recorded all expenses of project to ensure its compliance with scheduled budget. • Coordinated with external vendors and… Show more • Developed plans and schedule for projects and prepared necessary objectives for same. • Managed all status reports and prepared projects reports for same. • Assisted customers in resolving all issues and updated project status accordingly. • Monitored all processes related to project both external and internal resources. • Determined project budget and recorded all expenses of project to ensure its compliance with scheduled budget. • Coordinated with external vendors and scheduled projects and estimated costs. • Identified needs of enhancements to project and updated process accordingly. • Reviewed work of vendors and ensured timely delivery of materials and resources. Show less

• Provide support to the FIOS Network at the National Network Maintenance Center• Managed Fiber Optic Systems/DWDM Optical line terminal; Optical Network Terminal Software Upgrades and Provisioning• Support Network architecture, internal ticketing systems, management applications: such as Panorama, IVAAP, Sun Secure, PON INMS, and other device environmental applications Assist Data Center installing/moving racks and cabinets for relocating network servers/switches to allow for… Show more • Provide support to the FIOS Network at the National Network Maintenance Center• Managed Fiber Optic Systems/DWDM Optical line terminal; Optical Network Terminal Software Upgrades and Provisioning• Support Network architecture, internal ticketing systems, management applications: such as Panorama, IVAAP, Sun Secure, PON INMS, and other device environmental applications Assist Data Center installing/moving racks and cabinets for relocating network servers/switches to allow for customer data circuit migration and existing traffic growth. Assist Central Office and Field Technicians with splicing, troubleshooting, installation and removal of critical components, such as: PON Cards, T1 Cards, OC3, GIG-E, and WDM Cards, EXFO 930 and OTDR test equipment with 1310, 1490, 1550 light waves, as well as other proprietary technologies and interfaces Show less

• Managed and maintained local voice/data network and cabling environment for Department of Health & Human Services• Managed installation & relocation of IT equipment within Data Center 24/7 environment for client to include: racks, servers, switches, all cabling, terminate, test and certify- (cat5/cat6/fiber-LC/SC/ST) . • Managed all MAC’s on the AVAYA Definity Switch & Voicemail System within the Campus Environment supporting 3,000 + user clients• Support all voice/data network… Show more • Managed and maintained local voice/data network and cabling environment for Department of Health & Human Services• Managed installation & relocation of IT equipment within Data Center 24/7 environment for client to include: racks, servers, switches, all cabling, terminate, test and certify- (cat5/cat6/fiber-LC/SC/ST) . • Managed all MAC’s on the AVAYA Definity Switch & Voicemail System within the Campus Environment supporting 3,000 + user clients• Support all voice/data network related issues within the campus to include Voice products, Switches, Servers, Routers, and other IT related equipment • Manage all network related issues within the campus, scheduled or emergency outages• Managed all daily and weekly reporting with Customer via conference calls and face to face meetings Show less

• Coordinate daily dispatches, pre-installs, switch maintenance and sales/engineering support• Installation, test / turn-up, maintenance of:o Santera Switch (VOIP soft switch)o Juniper ERX 1400 and M20o Cisco AS5800 Switch and 7200 series switches • Established & Coordinate Verizon dispatches in customer outage situations• Coordinate installation / turn up of Verizon’s OC48 Fiber Sonet Ring and two OC12’s, Xpedius’ OC48 and two OC12’s, Cox Communications OC48 Sonet… Show more • Coordinate daily dispatches, pre-installs, switch maintenance and sales/engineering support• Installation, test / turn-up, maintenance of:o Santera Switch (VOIP soft switch)o Juniper ERX 1400 and M20o Cisco AS5800 Switch and 7200 series switches • Established & Coordinate Verizon dispatches in customer outage situations• Coordinate installation / turn up of Verizon’s OC48 Fiber Sonet Ring and two OC12’s, Xpedius’ OC48 and two OC12’s, Cox Communications OC48 Sonet Ring System• Managed numerous voice/data contractors, provide professional guidance and solutions in cable plant management, PBX, Switch and other areas of voice, data, and network elements• Involved in field directives, and field change requests, Performed quality inspections and quality assurance projects.Field Network Technician- October 2000-January 2002 • Installed racks and servers within the Central Office and Colo environment to support farm space for clients within the voice/data network.• Worked with the Network IT department to load and build servers utilizing (windows, Unix) onto machines• Installed Network cabling (cat5/fiber) throughout the CO to support the IT environment• Installed, programmed, and maintained all field equipment including Adtran 600,700,800 /Adit 600• Netvanta routers, Carrier Access 600 series, Cisco based 1700 / 2600 series routers• Program IP’s DLCI’s, conduct ping tests ensuring voice/data transmission signaling• Managed trouble tickets generated by the NOC group• Accountable for weekly generator, switch maintenance window, HVAC system maintenance Show less

• Technical Construction Project Manager for Data Center, Telecom Equipment Rooms with Structured Cable Design and Installation, Network Cable /Building Automation Systems, Data Centers, Tele/Data & PBX Installation and Repair, IT Project Management, Provide project management for data infrastructure projects by coordinating and facilitating the installation of cabling infrastructure at new and renovated buildings and campuses. • Coordinate customer entities and sub-contractors. Perform… Show more • Technical Construction Project Manager for Data Center, Telecom Equipment Rooms with Structured Cable Design and Installation, Network Cable /Building Automation Systems, Data Centers, Tele/Data & PBX Installation and Repair, IT Project Management, Provide project management for data infrastructure projects by coordinating and facilitating the installation of cabling infrastructure at new and renovated buildings and campuses. • Coordinate customer entities and sub-contractors. Perform site survey and participate in pre-construction meetings. Maintain and promote clear communication for smooth transition from the construction phase to an operational facility. • Update progress reports related to cable and electronics deployment and consequently status customer. Travel to various customer sites to attend construction and facilities meetings, site surveys, and perform quality assurance surveys. . • Knowledge of BICSI theories, principles, and practices.• Conducted Business Development for the company by identifying contracting opportunities, preparing sales presentations, offered pre-sales and post sales customer support based on customer requirements, confirmed delivery of telecommunication products including interconnect telephony systems, Structured Voice/Data/Cable Products, VSAT technologies, CCTV, Wireless LAN, Paging for Enterprise, City, State, Education, Energy, and Hospital clients. • These projects included PA/GA alarm systems, CCTV and CATV Systems, PABX/VoIP Systems and Data Center design/build. Conducted Business Development for all new customers Show less