Managed daily operations and monitored Data Centers and Central Business Office (CBO) locations across the US, ensuring seamless functionality. Conducted ongoing maintenance and troubleshooting while coordinating with Smart Hands Support for expedited resolution of technical issues. • Proved instrumental in installing and configuring the Data Center Expert (DCE) system, populating approximately 850 devices, and setting up thresholds and alerting mechanisms for multiple groups, improving operational efficiency. • Designed and maintained Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) elevations, layout, and connectivity using Schneider Electric's IT Advisor, ensuring optimal network design and performance. • Developed and updated a comprehensive monthly infrastructure dashboard containing critical server, storage, network, and telecom performance metrics, enabling stakeholders to make informed decisions. • Provided unparalleled support to multiple US locations, including managing IT equipment at 2 Data Centers and 13 Central Business Office (CBO) locations, totaling approximately 29,000 sq. ft. • Managed the refresh and improvements of electrical, mechanical, and cable plant systems, enhancing infrastructure quality and longevity. • Led the monitoring and utilization of Schneider Electric's Data Center Expert (DCE), ensuring optimal performance and uptime. • Successfully implemented Schneider Electric’s IT Advisor for Data Center Infrastructure Management (DCIM) and asset management, improving asset tracking and efficiency.

Engaged effectively with internal customers, initiating detailed discussions to understand their specific requirements thoroughly. Fostered cross-functional collaborations, pulling in Subject Matter Experts (SMEs) to develop an optimized, tailor-made design that effectively met customer needs. This collaborative approach ensured the delivery of solutions perfectly aligned with customer expectations, enhancing satisfaction and fostering long-term relationships.• Offered expert design guidance across a broad range of system and application technologies, ensuring all solutions conform to enterprise architecture and technical standards and maintaining consistency and high-quality output. • Architected and developed solutions for highly scalable and available systems, ensuring robust, reliable performance under various operational conditions. • Collaborated closely with clients to comprehensively understand project needs, ensuring solutions met or exceeded expectations. • Designed specific business and technical requirements based on project needs, guaranteeing that all solutions were tailor-made to effectively address identified challenges. • Demonstrated proficiency in architecting and designing systems, including servers, network infrastructure, storage, and enterprise backup and recovery (EBR) systems, bolstering resilience and data integrity across all operations.

Maintained proactive communication with internal and external customers to gather comprehensive project requirements. Leveraged expertise from Subject Matter Experts (SMEs) to develop a design that accurately aligned with customers' expectations. This synergy of input and expertise ensured the delivery of bespoke solutions that met all customer needs and fostered an environment of trust and satisfaction. • Worked closely in partnership with internal teams and external clientele to thoroughly understand the detailed requirements of user applications and projects. • Conceived and developed innovative solutions that met these specific requirements and aligned with our established technology standards and allocated budgets. • Forged productive collaborations with the internal teams responsible for servers, networks, security, and storage to construct comprehensive design blueprints, followed by validating the acceptability of the final solutions delivered. • Executed meticulous cost tracking and estimation activities, presenting these financial evaluations to internal and external stakeholders for informed decision-making and final approval.

Led the transformation of the IT infrastructure behind SuperPages.com, leveraging cutting-edge technology and adhering to industry-leading best practices to promote an efficient, secure, and sustainable environment. • Efficiently orchestrated establishing and managing an infrastructure that has consistently averaged a significant 35% annualized growth over the past 4 years, acting as the backbone to Verizon/Idearc Media's fastest-growing sector.• Strategically managed a substantial annual capital budget of $3.5M to $5M, ensuring judicious allocation of funds while balancing business growth and infrastructure needs.• Successfully authorized an annual expense budget amounting to $2M to $3M, optimizing costs and ensuring value for money across various departmental functions.• Provided effective leadership to a capable team of 7 administrators, overseeing more than 625 physical hosts and 1,200 zones, including managing over 450TB of Storage Area Network (SAN) and 700 Cisco SAN switch ports.• Implemented critical improvements to server backup and SAN/NAS solutions within the SuperPages environment, significantly enhancing data protection and system reliability.• Demonstrated excellent technical acumen by conducting proofs-of-concept for new systems, ensuring their viability before full-scale implementation.• Handled vendor management responsibilities, efficiently managing the procurement process of both hardware and software to support business objectives and technological advancements.