• Develops, Executes & Implements IT, Change and Organisation Strategies that align with Wokingham BC’s overall goals/objectives & target operating model.• Executes Digital Transformation & Organisational change by leading a team of change management, digital SME’s and design specialists to deliver strategic objectives through continuous development and optimal industry future thinking best practice.• Spearheaded the successful implementation of a ground-breaking Drupal 10 Digital Website and MS D365 Dynamics to Netcall CRM re-platforming projects at Wokingham Borough Council, demonstrating commitment to innovation & transformative change.• Manages, leads and continually develops a team of experienced ICT Infrastructure, application & software development professionals, Graduate trainees (graduate mentor) and Apprentices who deliver the councils digital service and strategic objectives. • Attends and participated in the councils CLT, SLT, DLT & SMT, O&S, Audit & Public forums. • Establishes and manages/maintains Council department and elected official relationships, promoting Digital services and organisational change and transformation to foster engagement, change, adoption and successful strategic service delivery.• Manages internal and external relationships ensuring compliance with allocated budgets and contracts, delivering change and transformation within government frameworks and policy.

SEESAW provides Career management, coaching and executive well-being programs to support clients and organisations to succeed. SEESAW is a health and well-being service focused on supporting clients to become the best they can be by utilising talk therapy, physical fitness and nutritional support.

Delivered a 12 month organisational change program that realigned and re-engaged Professional Services (PS) within the organisation and repositioned them as the trusted advisor to both clients and colleagues.Established the consulting selling function building established partnerships with management consultancies, Accenture and Capgemini to deliver complex multi ISV transformation programs and new revenue streams.Led and supported cross functional internal and clients teams to successfully deliver complex programs by managing the solution delivery (Agile, Waterfall, Scrum) with end-to-end accountability for all aspects.

Oversaw a portfolio of SaaS/IaaS complex public sector and DS& I EMEA programs in excess of $200M; ensured successful strategic transformational delivery and organisational change, adoption within financial targets, resulting in increased performance, reduced expenditure with organisational and process efficiencies. Established, structured and Led EMEA team that delivered process automation programs through the deployment of AI, Robotics and RPA via Agile methodologies and a structured, secure change management procedure.Responsible for delivery excellence and risk account management on multiple large Waterfall and Agile based automation and digital programs across Europe to ensure client success.Monitored analytics and data trends on key accounts employing mitigating actions to ensure client success and expected business results.Recognised for identifying problems, providing strategic and technical solutions, and renegotiating to ensure programs delivered and profit targets met. Provided risk analysis and guidance during bid and delivery phases on key high value digital projects worth $10M+; applied phased approval gates and risk mitigation actions to ensure timely delivery with high client satisfaction results.Analysed bids presented to clients to ensure compliance with auditors and regulators; provided early warnings so actions could be taken to minimise impact and achieve delivery excellence.Managed divisional finances to ensure compliance and profit targets met; dealt with large problematic programs and took action to ensure client success and operational goals reached.

As part an internal executive management team reporting to the global CEO, executed a successful cloud based strategic enterprise transformation and efficiencies program utilising digital and AI solutions for IBMs global customer service centres, creating the Automated Centre of Excellence.Delivered over 120 individual programs over 4 years, utilising process automation, Artificial Intelligence and people focused initiatives to drive measured operational improvement and CRM benefits that saved $180M+ by optimising location/service provision through agent AI assisted CRM and use of RPA, APA, Watson (virtual brain), Virtual Agent, Assisted Agent, InQuira and Knowlagent.

Led the UK Talent and Transformation and Business Operations consulting teams, identifying and delivering strategic HR, Talent and performance technology and digital transformation to public and private sector clients resulting in productivity increases and compliance.Established and maintained multiple key account relationships one of which resulted in a new operational service line with Success Factors.Collaborated with the client, IBM, and 3rd party vendors to execute process transformation programs aligned to strategy and delivered cost efficiencies e.g., won a $14M Cloud-based SaaS/IaaS HR and learning transformation service enabling RBS achieve business/HR strategies. Established and delivered a program of pipeline invigoration, leading to a 500% increase in weighted opportunities and new business with Astra Zeneca, MOJ, RBS and Essex CC.

Led international teams to deliver transformation projects to Fortune 100/public sector clients.Bid for, won, and delivered a learning and talent transformation SaaS/IaaS program into BP; won the global talent management transformation project implementation (300,000 users).Project managed the $15M integration of SaaS learning management process and system solutions with Peoplesoft HR system into Unilever. Negotiated a global HR Technology BPO deal ($14M), and a Peoplesoft HR system integration/migration for Royal and Sun Alliance (18,000 users). Managed the transformation of the Lloyds TSB performance and learning outsource deal from sale to delivery; rolled out the agreed BPO processes and IT solutions to a workforce of 70,000.Delivered financial system security and data integrity solution into RBOS, BT and Morgan Stanley culminating in identified lost revenue streams and associated savings of c.£20M as well as increased processing productivity, security, and compliance assurance.

Principle Consultant responsible for design development and deployment of financial Fraud monitoring banking systems throughout Europe.Card transaction Intelligence and end to end transaction monitoring systems bespoke design and deployment.

Project Manager and Technical Development Lead responsible for the implementation and integration of Learning and Content Management solutions within blue chip organizations. Created the EMEA start up entity and delivered through IPO to publicly listed company Start Up Team: One of the first four team that established the European division of this pre IPO start up organization and steering it through to PLC status.

Application consultant responsible for the design development and delivery of Financial Accounting, General Ledger, Accounts Payable and Purchase Order software.Designed and Deployed the software that identified the Icelandic Banking shortfall

Business Analyst specializing in design and implementation of Accounting and Finance processes and procedures and supporting IT systems.