1/2016 - 9/2022Operational Risk Manager engaged in scenario analysis for tail risk eventsExternal loss data analysis, data visualization, reporting and usage through risk and control self assessments5/2011 - 12/2015Operations Analytics ManagerManage a team of 4 junior analysts supporting Customer FeedbackManage a major systemic process gathering 300,000 customer touchpoint feedback surveys per monthOwnership of Clarabridge unstructured data analytical modeling initiatives for Capital One and third party manager activitiesSupport analytical correlations to operational processesSupport survey question analytics providing business insightDrive customer experience changes in our Operations that support lifting our net promotor scores and JD Power results11/2009 - 5/2011Accounting ManagerResponsible for a team of 5 Principal Accountants supporting Credit Card Balance Sheet and P&L, Marketing accounting activities, Cross Sell P&L activities, Rewards P&L activities, FAS91 accounting processes and compliance, MasterCard and Visa accounting, Small Business Administration revenue and International Business balance sheet and profit and loss management6/2004 - 11/2009Compliance ManagerResponsible for maintenance, monitoring and compliance enhancement activities related to banking Regulation WBusiness Continuity Planning ManagerEnterprise Risk for Global Finance including risk mitigation plans, reporting on progress and ensuring annual process achieves objectivesAudit and Regulatory project coordinator8/2000 - 6/2004Senior Financial ManagerCost sensitivity analysis, forecasting and budgeting that drove business results through analysis for a $250 million Call Center operationFocus team of five to analyze various relationships between major cost drivers deriving benchmark comparisons amongst multiple lines of business supportedConsolidated modeling and reporting for a $1 billion cost operation with 9,000 associates

Finance and Accounting Information System ManagerLead implementer of unique Accounting Information System (AIS) to support a Software Engineering Institute - Capability Maturity Management (SEI-CMM) level 3 reporting requirementManager of 4 employees supporting AIS system enhancement and maintenanceForecasted for $40 million dollar contract revenue, expense, cash flow and balance sheet impactsInterfaced with client management on cost proposals ranging from $100,000 to $14 million around costs, manpower estimates and capital outlaysSupported corporate forecasting and billing for several governmental contracts ensuring F.A.R. complianceForecasted balance sheet activitiesProcessed general ledger entries administering strict process controls to ensure matching principalsSupported $15 million dollar revenue contracts for Housing and Urban Development through forecasting revenue and expenseCost proposal support for follow on delivery ordersNegotiation support for prime contractor or subcontractor expense variance discussions