*Responsible for the Leadership of the Managed Service business within Sparkhound. Areas of responsibility include Tier 1/Service Desk, NOC (Network Operations Center), Tier 2, Tier 3, Service Delivery, Project Management, sales, and financial (P&L) ownership of the practice with a staff in excess of 90 members. *Managed annual recurring revenue (ARR) of more than $15M. In additional to the ARR, generated almost $10M in additional consulting business through organic growth of existing customers in one year. *Developed, automated, and documented standard process to provide proactive support for Managed Service customers that allowed us to increase customer satisfaction as all SLA’s were being met. *Assisted with Sales in qualifying, scoping, and signing of new engagements. While assisting, created specific Statements of Work (SOW’s) to expedite the sales process. This includes assisting in the creation of marketing content to be used during the sales process. Maintained a win-rate of 75% on sales engagements. *Developed roles and responsibilities matrix for the organization as well as developed a specific career path for all levels from Service Desk through Tier 3. Created mentoring opportunities for individuals who desired to pursue the next steps in their career and also implemented Stormwind Studios to all the team to have comprehensive training readily available to further their development. *Developed, documented and implemented Change Management standards, policy, and process for internal Sparkhound, as well as clients

*Responsible for the management of the Professional Services business within Sparkhound. Areas of responsibility include approximately 25 senior and principal level consultants and project managers, sales, and financial (P&L) ownership of the practice which yielded in excess of $15M per year in revenue while maintaining an average utilization over 80% of all consultants. *Provided oversight and leadership to, on average, 30 concurrent projects simultaneously, while closing more than 100 projects per year. *Led multiple cybersecurity incident responses. Many of which led to additional Professional Service revenue with additional business as well as execution of several Managed Service contracts.

*Led Professional Service practice for consulting projects with a team of more than twenty engineers with an annual revenue north of $25M per year. This included resource management and utilization forecasting. Improved and standardized deliverable content to provide a more consistent and professional experience for the customers.

*Led and built Managed Service Practice from ground up to over 40 customers establishing in excess of $3M in annual recurring revenue. In doing so, created documentation for all phases of services provides; to include Sales, Onboarding, through Operational Support. This included hiring and developing of staff, vendor and tool selection, negotiation and management, developing standardized deliverable documentation (more than 50 documents). *Provided sales support for new customers. Created sample deliverables that could be used during the sales process.

*Performed wireless architecture assessment that was causing severe latency through a global organization. Provided a new design that resulted in significant performance increase *Implemented SD-WAN technology for a large law firm that resulted in increased up-time and better ROI for circuit utilization *Performed Data Center migration for large client utilizing hyper-converged technology, that included data center selection, architecture design, and build out. *Completed VLAN redesign project that involved replacing the core switch and implementing a new VLAN scheme that provided better security of data by logical separation and re-IP of complete environment

*Architected and led implementation of entire network infrastructure solution as part of divestiture from parent company, to include data, security, voice, and wireless for over 300 locations, including over 5000 users, and 4200 mobile devices; which included connectivity to AWS cloud and redundant data centers in one year. *Managed several vendors, some of which including Network Operations Center (NOC) provider and Mobility Managed Service Provider along with internal team members; over 50 personnel. *Budget Consciousness in the form of negotiating and finalizing over 20 new vendor contracts, negotiated over $500,000 in annual saving on a single contract and also found over $100,000 per month in mobility savings. Created the initial budget and managed operating budget in excess of $10M

*Responsible for the infrastructure internally and at all client locations. This includes network, server, storage, helpdesk, and desktop support. In my time at Shipcom Wireless, I wrote and implemented 18 processes, procedures, and standards. *Developed and implement Change Management as well as implemented monitoring, utilizing Solarwinds, for the network and server environments. *Re-architected the entire client solution to utilize regional data centers rather than individual location build outs.

*Responsible for the Global Network, Voice communications, Service Desk, Server Administration and Security for Valerus. Worked closely with several departments within the company, as well as external vendors, to complete several projects in order to help Valerus continue its growth and allow us to be a global leader in the Natural Gas arena. Successfully cross-trained a team of more than 20 to allow us to provide greater support and a much-improved end-user experience.*Led a full data center move that included site location choice, negotiation, cabling infrastructure, move coordination, as well as ensuring full network recovery ahead of schedule and below targeted project costs.

-Responsible for complete Network management in a fast paced, multi-client, complex environment. Work on a constant basis with Service Delivery Managers, Transition Managers, Project Managers, Change Management as well as Problem and Incident Management (utilizing various platforms of Remedy) to maintain all Service Level Agreements. Successfully developed Project and Steady State/Operational Support teams. Also, continuously mentored other US Tier 1 teams to ensure team development that will better support our clients, both Commercial and Federal, thus enhancing delivery times.• Staffing and managing 22 engineers, also to include performance reviews• Network architecture (shared and dedicated) for approximately 50 customers• Network security (multiple Netscreen firewalls, various Checkpoint platforms, Cisco Pix and ASA)• Network and security audits (PCI, SOX, HIPAA)• Asset management• Validating internal security clearances• Project management (internal and client) • Circuit management• Working with the Sales team to develop the Service Catalog as well as Network Costs. Also assist regularly in Sales Engineering. • Vendor Management, to include selection, relationship, contract negotiation and billing.• Tool Management [IP Address Management (Easy IP), Network Monitoring and Reporting (Solarwinds Orion), Network Sniffer (Network General)]• Actively involved with the UST1 Cabinet working to establish Project Management Procedures, project entry criteria, and overhaul processes and procedures to better service our customers.• Assisted in developing the Network budget/P&L Management• Worked to develop a solid working relationship with the various teams within CGI which has facilitated a more cohesive solution delivery vehicle.