Rich Merly 3Rd Email and Phone Number

• Responsible IT professional with 12+ years of experience in a number of different environments; including defense, education, banking, and law.• Effective and efficient leader, adept with the integration of various personalities and skillsets into a cohesive unit, successfully tackling tasks ranging from high profile projects and sales engineering, to supporting the needs of the business and managing infrastructure and helpdesk resources.• Outstanding customer service skills, supplemented by strong communication, documentation, planning, and organizational abilities.• Regarded by senior management team as a leader who consistently delivers solid and creative solutions to business critical, time, or legally sensitive issues.• Adept at learning new concepts and technologies quickly, while taking pride in the ability to communicate ideas clearly and effectively, to both colleagues and customers alike.• Ability to plan out and execute projects, from inception through to completion. Proven history of success in lead positions, including aspects such as tracking time, resources, and workload.