My interest in computers, robotics and technology started at an early age, long before the "personal computer" revolution started. Somehow I just knew the future of the information age was not too far ahead in the future. I proudly served in the US Navy as an aircraft technician and learned a lot about mechanics and figuring out how things work. Near the end of my career, there came an opportunity for me to work in the squadrons ADP department. I did so without a second thought and at it was at that point I began my Information Technology career. I have had a variety of IT position from that beginning point until now. All throughout my working career (age15) there is one skill that I am most proud of and proficient at: Customer Service. Providing outstanding customer service became intermixed in all I do from working on aircraft to fixing computers. I am a self-taught IT professional. I easily learn by reading and understanding technology and how they work. A few of my IT experiences: Application Packaging, network/desktop support, procurement, Video Teleconferencing (VTC), network cable installations, and IT physical security (FSO). In my current role, I am the supervisor to a team of sharp technicians who provide great customer/network support to the VA medical center and their remote clinics. Each day is different at the medical center, with most being hi-tempo operations. At the end of each day, I take great satisfaction in knowing I helped as many staff as I can, which ultimately is helping the Veteran who arrives for care.