Rich Patrick

Rich Patrick Email and Phone Number

Financial services professional with experience in controls, issue management, quality assurance, process improvement and automation, and call center management. @ Wells Fargo
san francisco, california, united states
Rich Patrick's Location
Adel, Iowa, United States, United States
Rich Patrick's Contact Details

Rich Patrick work email

Rich Patrick personal email

n/a
About Rich Patrick

Rich Patrick is a Financial services professional with experience in controls, issue management, quality assurance, process improvement and automation, and call center management. at Wells Fargo.

Rich Patrick's Current Company Details
Wells Fargo

Wells Fargo

View
Financial services professional with experience in controls, issue management, quality assurance, process improvement and automation, and call center management.
san francisco, california, united states
Website:
wellsfargo.com
Employees:
246787
Rich Patrick Work Experience Details
  • Wells Fargo
    Vp, Control Sr Officer - Enterprise Customer Excellence
    Wells Fargo Jun 2021 - Present
    United States
  • Wells Fargo
    Vp, Business Risk & Control Senior Manager
    Wells Fargo Feb 2020 - Jun 2021
    West Des Moines, Iowa, United States
    Responsible for building a team to partner with several businesses and control groups to review issues and corrective actions taken to ensure completeness and accuracy to ensure a successful validation.
  • Wells Fargo
    Vp, Business Support Manager
    Wells Fargo Jul 2017 - Feb 2020
    West Des Moines, Iowa, United States
    Responsible for building and managing the Issue Management process supporting Collections for Credit Card, Retail Services, Private Loans, Student Loans, and Overdraft. Managed a team of 15 identifying and solving issues, creating corrective actions, and creating customer remediation.
  • Wells Fargo
    Vp, Business Process Quality Manager
    Wells Fargo Jun 2014 - Jul 2017
    West Des Moines, Iowa, United States
    Managed Issue Management, Change Management, Review Engagement, and Implementation for Retail Services Collections and the Bankruptcy Center of Excellence. Headed the pilot of Robotic Process Automation for Collections in Credit Cards, Retail Services, Private Loans, Student Loans, and Overdraft establishing the roadmap, process, and implementing several automations.
  • Wells Fargo
    Avp, Implementation Consultant
    Wells Fargo Aug 2012 - Jun 2014
    Des Moines, Iowa, United States
    Collaborated with Retail Services managers in Customer Service and Merchant Service to improve the customer experience leveraging Six Sigma methodology. Subject Matter Expert for the system conversion to FirstData/Fiserv. Dotted line managed the operations in Canada through the sale of the portfolio and eventual closure of the site.
  • Wells Fargo
    Avp, Client Service Manager
    Wells Fargo Jun 2008 - Aug 2012
    Des Moines, Iowa, United States
    Managed Merchant Service team for Retail Services ensuring Merchants questions were answered or escalated quickly to expediate applications for credit and funding of transactions. Managed the service level to ensure calls were answered timely while also managing to budget.
  • Wells Fargo
    Operational Risk Consultant
    Wells Fargo Nov 2006 - Jun 2008
    Des Moines, Iowa, United States
    Lead a Quality Assurance team responsible for in-depth reviews of Customer and Merchant Service for Retail Services. Identified process improvement opportunities and quality areas of focus. Liaison to Audit, Compliance, and Legal to increase controls and reduce risk.
  • Wells Fargo
    Business Process Analyst
    Wells Fargo Aug 2005 - Nov 2006
    Des Moines, Iowa, United States
    Leverage Six Sigma methodology to implement process improvements for Retail Services Documentation team responsible for cataloging and storing customer applications and invoices. Also implemented process improvements for Retail Services Funding team responsible for process invoices.
  • Wells Fargo
    Project Manager
    Wells Fargo Jun 2004 - Aug 2005
    Des Moines, Iowa, United States
    Developed business cases for projects including needs, benefits, and costs/savings. Led initiatives and projects from end-to-end to improve controls and reduce costs.

Rich Patrick Education Details

Frequently Asked Questions about Rich Patrick

What company does Rich Patrick work for?

Rich Patrick works for Wells Fargo

What is Rich Patrick's role at the current company?

Rich Patrick's current role is Financial services professional with experience in controls, issue management, quality assurance, process improvement and automation, and call center management..

What is Rich Patrick's email address?

Rich Patrick's email address is ri****@****rgo.com

What schools did Rich Patrick attend?

Rich Patrick attended University Of Iowa, Iowa State University.

Who are Rich Patrick's colleagues?

Rich Patrick's colleagues are Justin Leazer, Pam Wylie, Amanda Jaffe, Michelle Grommesh, Elysse Poulson, Adebayo Arogundade, Donavon Miller.

Not the Rich Patrick you were looking for?

  • Rich Patrick

    Professor Of Business - Upper Iowa University
    Fayette, Ia
    1
    uiu.edu

    8 +156342XXXXX

  • Rich Patrick

    Sr Research Specialist At Air Products
    Allentown, Pa
    1
    airproducts.com
  • Rich Patrick

    Director Of Operations - East At Alldocuments, Inc
    Clairton, Pa
  • Rich Patrick

    Director Of Business Development, Texas At Stuart Consulting Group
    Houston, Tx
    4
    gmail.com, pateeng.com, ninyoandmoore.com, stuartconsultinggroup.com

    2 +160945XXXXX

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.