Subject matter expert and evangelist for Premier and Signature Success Plans working with internal and external teams to scope opportunities and position the Success Plan value proposition to ensure strategic customers invest in the appropriate support offering and resource mix. Collaborated effectively with groups throughout the organization including License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.

Quota based role providing overall Customer Success guidance for existing PENTAHO Data Integration and Analytics customers, driving retention, increasing ACV and ensuring on time renewals. Facilitated interfaces with Pentaho Professional Services, Training, Support, etc to achieve successful deployment and use of Pentaho products. Monitored and enhanced customer experience and ensured customer perspectives were understood and addressed, resulting in increased customer satisfaction, retention and improved delivery of products and services.

Area Sales Manager responsible for building relationships at auto dealerships throughout the greater Orlando area to increase market share of new and used auto finance contracts. Daily personal visits to meet with key dealership staff including finance managers, finance directors, sales managers, general managers, and owners. Worked to make Capital One Auto Finance the #1 non-captive lender in the territory.

Quota based role responsible for cold call and digital outreach to potential customers within a specified region to generate/qualify leads and arrange product demonstrations of FARO portable coordinate measurement products. Developed and communicated recommendations for advancing the sales process, worked with outside sales to prepare sales quotations applying appropriate pricing and discounts based on established pricing policy. Received and reviewed purchase orders, validated against quote and confirmed details with customers.

Federal Sales and GSA Program Manager for startup Fiber Laser marking and cutting system manufacturer focused on sales via GSA to US Federal and DOD entities. Won $1MM FED contract and named “Salesperson of the Year” in 2008