Focus Software was acquired by Cloud9 Software and I have continued in my role supporting the IMS practice Management software as well as the Focus Ortho practice management software and am now supporting the Cloud9 practice management software as well. The Focus Ortho software is no longer under development, but we continue to release new versions for bug fixes, etc. I am, therefore, continuing my role as product manager for that product and dealing with the developers on bugs and client requests. I am now supporting3 different orthodontic practice management software products as well as still helping the other reps who are supporting each product with their more difficult support issues.

Focus Software acquired IMS Specialty Services and the software, so I continued the the same role I was previously in but also started working with the Focus Ortho Practice Management software. I started doing software support for Focus Ortho clients shortly after the acquisition. I continued the hardware and software support for IMS clients as well as maintaining the office network and computer and also the datacenter and the "IMS Cloud" clients. Eventually, development was stopped on the IMS software and clients were encouraged to transition to the Focus software. The office staff began working remotely and the last clients moved off of the "IMS Cloud" so I was no longer maintaining the local office network or the datacenter. I was still supporting the client/server based IMS software though, as well as the new Focus software. I eventually moved into a product manager role, working with the product owner and the programmers on bugs, new features and client requests. I was also still doing software support for both products, as well as helping all of the other support reps with their harder issues.

I started at IMS as a hardware support agent. I installed the orthodontic practice management software in offices all over the U.S. and Canada, set up their workstations, servers, backups, printers and networks. I built and shipped computers to customers and supported the computers, printers, servers, networks, etc. over the phone in the office. I eventually started supporting the software as well and began staying at the offices for 3-4 days after the installation to train the staff and doctors on using the software. Eventually, I became responsible for the internal office network, including a Cisco Pix firewall and several Dell switches and all of the computers, printers, etc. for our office. I also worked with the programmer on bugs, new features and customer requests. I also worked on marketing materials and, along with the programmer, came up with new branding for the software. Also, during this time, being a client/server based software, we were strating to have problems competing with the newer cloud based software offerings. The owner was not ready to commit to rewriting the software, so I was in charge of setting up a datacenter (from scratch) and offering a "cloud based" solution to our clients using MS RemoteApp connections from the server in our data center. I, exclusively, supported the clients using the "IMS Cloud" and the entire datacenter. I still performed support on the client/server based software, hardware and did all IT support for our office as well as maintained the office network.