Agile Transformation Leader – Agile Coach and Scrum Master involved in the agile transformation for State Street Corporation. Delivered hands-on coaching in all aspects of scrum and Kanban. Collaborate with coaches to create and deliver internal training and strategic change initiatives. Provided expertise on agile best engineering practices such as: TDD, continuous integration, pair programming, refactoring, unit testing, and automated testing.Scrum Master for multiple agile teams, helped to implement and grow the agile mindset and associated processes within the corporation. Mentored new scrum masters within the organization on agile processes and methods. Release Train Engineer for the first scaled agile experiment, involving the coordinated planning and delivery of 4 different agile teams working on a common application. Effective Execution – Successfully managed complex software development projects. Responsible for entire range of project management activities including project initiation, resource planning and scheduling, budget analysis, creation and tracking, risk analysis and mitigation, and reporting to all levels of the organization. Largest project involved the development of the internal system used by fund teams to track all daily work, manage exceptions, and report on NAV dissemination. Breadth of projects required interaction at all levels of the organization to communicate vision, provide status, and resolve issues and conflicts. Responsible for managing the resolution of the Barriers to Adoption for Dashboard application. Effectively managed list of issues and accelerated adoption of application across multiple regions. Brought multiple constituencies together through use of open communication and ability to drive consensus among priorities and common desired outcomes. Managed resolution of issues and disagreements through clear articulation of root causes , focus on end goals and driving positive outcomes.

Team Leadership and Strategic Vision – Managed a 110+ person education services LOB, responsible for sales, operations, delivery, customer relationships and website activity. Responsible for the relationship with license sales, support and consulting services working to enable implementations of company’s software products for customers and partners. Integrated Business Objects Education group of over 70 employees with SAP America Education team, leading to organizational efficiencies which exceeded margin target for team in first quarter of combined operations. Managed analyst communications in North America for SAP Education. SAP was the highest rated training company in North America. (2007 IDC Education Report) Collaborated in the creation of the SAP 2010 Education plan, the 3 year strategic roadmap for Worldwide SAP Training. Worked with internal teams on creation of new onboarding process for State Streets mid-office client base. Core capabilities demonstrated: 1) Clearly defining and articulating the future vision, 2) Strong interpersonal and departmental communication, 3) Timely and clear decision making 4) Change management leadership, 5) Effective solutioning of complex issues

Managed sales, operations and delivery of all customer training for North America. Responsible for scheduling, staffing, delivery, and billing for all customer engagements. Directed inside sales team and assisted in the development of education products for customers and partners.Grew startup operation with 7 people to an international training business of over 150 employees. Increased annual revenues from $7M annually to over $60M in 5 years. Overachieved quarterly revenue targets for 17 straight quarters.Helped to redesign the curriculum development program to streamline process and create more effective training, switching from feature/function training to process orientated courseware. Implemented billing system that reduced DSO from over 120 days to less than 30.Created an inside sales team to assist in the up selling of training to customers leading to an additional $200,000 per quarter in revenue.Implemented Worldwide certification program to help drive revenues and increase customer satisfaction with Siebel consultants.

– Progressed from Instructor to Regional delivery Manager. Delivered Technical Training for clients in Sybase Learning Center and client sites. As Subject Matter Expert participated in the writing of technical courseware. Helped create certification program for Sybase DBAs and developers. Managed sales, operations and delivery of all customer training for Northeast Region. Responsible for scheduling, staffing, delivery, and billing for all customer engagements. Directed inside sales team and assisted in the development of education products for customers and partners.Managed 12 location training business serving Northeast United States. Responsible for all aspects of operation including staff, sales, and technical instructors.Exceeded revenue targets for 8 straight quarters.Highest rated instructor in Northeast Region for 3 straight quarters, developed skillset to deliver 7 different technical and business courses.Created Sybase Query Report (SQR) course. Designed curriculum, labs and technical infrastructure required to deliver training to clients