Rich Wallace is a professional in their field. Colleagues describe them as "Rich Wallace has what I can only describe as an insatiable mind and huge appetite for CX innovation. He is one of the few people that could can distill a hours worth of business challenges into a clear and powerful CX outcome, with nothing more than a white board and pen. His ability to bring ideas to life and reinvent the art of the possible is a joy to witness. I can’t wait to see what Rich does next!" and "Rich is one of the best practitioners of design thinking I know. Utterly fearless and very creative, a powerful combination. He would be my choice of innovation program facilitator every day of the week."