Rich Willits Email & Phone Number

United States

My role encompasses oversight of Accounting, Human Resources and Project Management for our company that specializes in FAA certification standards for hardware and software that is designed for both Military and Commercial Avionics applications. Responsible for the development of the business management goals and objectives with an eye on changes that will ultimately lead to growth and prosperity within the company. Implement business strategies, evaluate overall and specific company performance. Design and implement plans and strategies that promote the attainment of company goals. Work to ensure that resources are adequate and suitable so that activities and goals can be completed. Organize and coordinate operations that ensure productivity is efficient and schedules remain timely. In the employee supervision area, provide feedback and suggestions to Directors and Managers that improve effectiveness and efficiency. Responsibilities:Define strategy, organize, mobilize and work the hands-on delivery.Assist with managing and growing a team of professionals, including team lead(s).Provide product gap and development feedback to appropriate business unit.Manage risk and financial performance of engagements including billing, collections, and project budgets.Cost proposal support for assigned programs and proposal price analysis/strategy development.Collect fiscal and operational data to assist with the completion of monthly, quarterly and annual reporting.Maintain office staff by overseeing the recruitment, selection, orientation, and training of associates.Assist the President/CEO, COO, and Vice President in completing the annual budget.Manage and assist with day to day operations.

Alabama, Florida, Georgia, North Carolina, South Carolina, And Tennessee Markets

Managed all aspects of Residential Construction and Renovation lending for United Community Mortgage Services (United Community Bank).

Greater Atlanta Area

Member of the National Sales Ops Team with a focus on Pricing and Fees in the Consumer Lending space.

Alpharetta, Ga

Metro Atlanta, Ga

Training/Development/Policy/Guidelines: (2004 - Present)• B2B and B2C Training for all Sales Teammates within a large regional mortgage organization to ensure the most up-to-date information is utilized while selling a complex suite of products • Develop and facilitate training for sales team, external clients and internal technical operations staff• Update and create product policy and guidelines to maximize sales potential while controlling risk• Work closely with Marketing to develop and deliver effective marketing pieces for use by sales teamIn-Person & Online Certification: (2004 – Present)• Manage all aspects of Training and Development for a compliment of construction related mortgage products and services for Sales & Operations staff (approx. 600 sales teammates).• Responsible for creation of all technical content for online training and certification programs for specific mortgage products.• Managed a team of instructional designers and STU (SunTrust University) team members to format training for online implementation and usage by end users.• Schedule, manage and conduct in person and Online “Live Meeting” training for all participants of construction-permanent certification programs for company.• Set up and oversight of Intranet website and SharePoint site for department to insure all necessary information is available for participants.• Manage on-line and voice support for internal and external clients with technical questions-product, pricing, contract, or general question inquiry.• Work with other areas of the company such as Marketing, Legal, Cross-Sell specialists, Pricing, Compliance, Operations, and Sr. Management to insure all areas are kept abreast of market/guideline related changes that could affect/impact each area.

Gainesville, Ga

Operations Leadership/Management:• Managed Regional Construction Operations Office in Gainesville, GA servicing all CP (construction permanent) mortgage loan production for Southeastern states• Increased territory from local metro Atlanta office, with a staff of 3 to a southeast regional staff of 32, over 5 years. Leading a staff of 32 operations employees responsible for end to end production cycle (e.g. loan processing, loan closing, construction administration, post closing, pricing, and various clerical administration)Production Management:• Generate new (approx. 10-25% increase over prior year) business through targeted referral sources to maximize market penetration of product by leading, training, and conducting outside B2B sales calls with Sales Teammates• Managed all Loan Officer production (approx. 500 sales teammates) to ensure that all clients (homeowners, builders, realtors) receive the highest level of service during the sales, construction, and conversion phases• Actively managed a Construction Portfolio consisting of up to 5,500 loans with approx. balance over $2B

• Generated, maintained, and serviced profitable business relationships to improve sales and profitability• Plan, organize, and direct branch activities, including management of a full complement of exempt and non-exempt employees• Coordinated and facilitated sales strategies during sales meetings to share in-depth knowledge of retail and business products and services• Actively monitored trends and developments in local market to insure all sales opportunities were optimized• Responsible for Commercial and Consumer Lending on personal and small business needs up to $1M

Bachelor Of Science, Business Administration, Management

Working On Mba (Paused), Business Intelligence, 4.0