● Built IT Security Stack using commercial and open-source offerings to ensure client security within their organizational structure. ● Managed Azure Active Directory, Exchange, MS365, and domain identity for each client. Configured MS Server 2019 & 2022 for MS Azure, Entra, and Exchange with authentication tools to allow users access to systems designated by the client. ● Configured and maintained firewalls for various clients, ensuring the safety of their data. Optimized firewall rules, improving system performance by 40%. Played an important role in preventing major security breaches by implementing robust firewall rules.● Conducted security training, audits, and analysis of systems using a suite of tools. ● Manage network routing, switching, WiFi, user access, and firewall configurations. Used offsite servers to ensure 100% uptime and thereby eliviate client downtime. ● Developed and wrote Policies and Procedures to ensure compliance with FTC Safeguard rules, and the Grahmn-Leach-Bliley Act.● Managed operational activities to ensure information processing systems kept in 99% uptime using backups and redundant systems. ● High-level 24-7 customer service utilizing automation in the security stack. ● Managed lifecycles of systems per customer request, working with vendors to ensure timely delivery and cost savings.● Performed vendor, consultant, and supplier management to lower costs, maintain budget requirements, and ensure timely installation of new systems. ● Developed vendor relations looking at new products and technologies to obtain secure access, accountability, and systems designed for future needs while maintaining operational costs. Negotiated best prices utilizing vendor-sponsored programs. The company goal was to stay as close to a 35% profit margin as possible.

● Lead the assessment of compliance with security regulations such as PCI & SOX● Manages security compliance activities for customers, PCI, and internal audit reviews. ● Examine and evaluate internal controls based on various security and privacy standards (PCI, SOC2 , NIST)● Monitor compliance with information security policies and practices and any applicable laws. ● Determine which software needed for internal and external security assessments and risk analysis.

● Lead and manage IT systems projects, ensuring timely delivery and effective communication with stakeholders.● Develop and maintain relationships with vendors and service providers to ensure effective delivery of Communication Technologies.● Manage and monitor IT budgets, ensuring cost-effective delivery of services and identifying opportunities for ● cost savings. ● Develop and implement IT security policies and procedures to ensure the confidentiality, integrity, and availability of Communication Technologies and data.● Provide leadership and guidance to IT staff, ensuring effective performance management and professional development.● Ensure assigned projects are completed and project management is informed.

● Managed the entire IT hardware asset management lifecycle for all corporate and client hardware assets.● Managed IT hardware warranties, repair, and redeployment to maximize the value of the IT hardware.● Managed and trained new technicians on company policy, hardware setup, and configuration. Took technicians on-site to client locations for installs and troubleshooting to resolve client issues. ● Responsible for maintaining software licensing accounts for both corporate and client users, reset security parameters when requested, and sold new software to fulfill the needs of users when needed. ● Managed a small staff of technicians, both in-house and some on-site with remote customers, and developed policies and procedures to ensure issues were documented and escalated if technicians could not resolve issues within a timely manner.