As a strategic advisor for enterprise accounts, I manage the customer lifecycle through various sales strategies to maximize renewal value and deliver an optimal experience with Cisco security solutions. This approach not only drives meaningful business outcomes but also creates opportunities for consultative upselling, supporting expansion and ensuring sustained growth.

I act as a strategic advisor, delivering continuous business value to ensure HCL's software renewals.I drive product adoption, alongside create upsell/cross sell opportunities and maintain a viable client relationships to foster client satisfaction and retention.

Managed a highly dynamic team of Customer Success Managers to ensure customer satisfaction, drive revenue growth, create expansion opportunities, and develop winning value propositions.

Served as an Enterprise Account Manager, overseeing end-to-end training requirements from system integrators (SIs). My core responsibilities included managing IBM and Google training needs while staying informed about product offerings to provide tailored solutions for clients. Additionally, I focused on expanding SMB business opportunities.

CTS for Global Process Services (GPS)This role specializes in performing and enabling remote technical support of IBM software & solutions for project Bank Of Ireland (BOI)I Managed operations tasks related to BOI Network, remotely assisted technical issues, worked on closure of Severity 3 & 4 Incident’s tickets & escalations coming from BOI employees.

Worked as a Customer Specialist across both the Front-End Collections and Loss Mitigation teams. In this role as a Customer Service Executive, I handled customer inquiries, managed escalation calls and emails, and reviewed financials to place delinquent mortgagors on lower payment plans. Additionally, I identified bad debt and explained to customers the reserves required for the upcoming months.