• Define service standards and guidelines that serve as benchmark for excellent service delivery and as per national and global standards and in adherence with Service Level Agreements• Work with a team of multi-disciplinary professionals and liaise with the client at all stages of the project for securing approvals and finalization of specifications compliance• Translated client requirements into highly specified project briefs; identified options for potential solutions and assessed them for both technical and business suitability• Assisting with the interpretation of project reporting requirements and empowering the management to make informed decisions. Conducted detailed and thorough requirement gathering through application study and client meetings• Focused on providing techno-functional support and empowerment of project teams via detailed analysis, design and implementation of project work• Playing an instrumental role within the entire lifecycle of Software Development. Providing Technical Assistance to support teams in high level requirements including ‘Solution Architecture’

• Served within the Banking and Capital Market (BCM) business unit. Resolved complex software problems of multi-tier web applications. Developed features across multiple subsystems within applications, including collaboration in requirements definition, prototyping, design, coding, testing and deployment• Managed quality incentive metric projects and products to ensure effective decision making for the management • Documented all the processes, programs and data dictionaries to provide a common platform for geographically distant users to gather and understand project requirements