Richa Gupta, Pmp , Csm , Psm I Email & Phone Number

Richa Gupta is a Senior Manager of Tech Operations | Program Management eCommerce/ Digital at Sam's Club.Dynamic, versatile, multi-faceted Program Manager with 15+ years’ experience leading end to end to critical programs that enable organizations to achieve impactful business outcomes and goals. Her expertise lies in acting as a strategic leader to her program teams, to implement and execute successful IT/Digital and e-Commerce initiatives that align business and IT objectives and deliver rapid results. She plays a crucial role in driving change management, standardization, adoption, and adherence through both Product and Tech.Richa has a long track record of spearheading and managing the successful delivery of large-scale, cross-functional initiatives within the Digital and eCommerce ecosystem for both B2B and B2C businesses. She has orchestrated the seamless execution of several complex programs that are critical to organizational objectives. She demonstrates sharp focus on efficiency, strict adherence to timelines and budgets, and continuous alignment with the broader strategic goals, ensuring they contribute significantly to the company's long-term success. She acts as a trusted partner to her stakeholders and leadership in providing overall program health, roadmap, and quarterly planning across the programs. She works closely with Business, Product, Engineering, Data Scientists, Marketing, Finance and Operations leadership to ensure alignment from strategy to delivery. Through planning, coordination, and collaborative communication, she helps teams stay focused on items such as planning, portfolio/program deliverables, and more. SME in managing complex - S, M , L enterprise level build, dev & support pgms. KEY SKILLS AND COMPETENCIES• Tech Operations & Change Management • Project Planning & Goal Setting • Staffing & Resource Management• Risk & Issue Management • Financial Modeling & Analysis • Agile & Waterfall Methodologies• Stakeholder Management • Project Reporting • Product and Business Case Development • Team & Conflict Management • Performance Metrics Monitoring( OKRs & KPIs)• Managing Project Quality • Conversion rate optimization (CRO) and A/B testing best practicesProgram ManagementPortfolio ManagementCERTIFICATIONSProject Management Professional (PMP)Certified Scrum Master(CSM)PSM-I AREAS AND INDUSTRIES OF EXPERTISE•eCommerce • Digital Experience and Commerce •Adobe Magento•HCL Commerce • PIM Tools- inRiver and Akeneo •CMS•Web Commerce •Optimizely Commerce • Search Engines

Listed skills include Project Management, E Commerce, Management, Seo, and 6 others.