Senior Business Analyst for Performance Build Team primarily focused on ServiceNow development work.

SAP, Aurion and Lattice helpdesk support

Worked as Compliance Officer with QSS Security Team. Primarily tasked in maintaining a working and operational knowledge of systems supported by QSS, including Governance, Risk and Compliance (GRC), SAP ECC, SAP R/3, Lattice and Aurion.

-> Providing 1st level support for Email and Web hosting related issues.-> Achieved my contact volume KPI metric within first month of joining work and supporting customer requirements independently.-> Coordinating with the specialist teams regarding customer queries.-> Promoting other online IT products to customers based on their needs & requirements.-> Generating leads leading to more business and revenue.-> Focus on taking initiative in resolving customer issues & providing excellent service to customers with regular follow ups.

-> Counselling students to select the best course/field as per their interest, knowlegde and skills.-> Coordinating Administrative and Business Development activities in association with Senior Management.-> Managing and supervising a team of Administrative executives.-> Dealing with various franchise centres(33) all over the country.-> Providing new centres with support and managing their requirements to meet the company standards and policies.->Acting as Team Leader and key executor of “Aakash Test Series”, a successful venture being conducted at the country level. ->Dealing with Management at different levels of Public and Private schools for execution of various projects.->Making projections for various franchise centres and setting targets for every financial year.->Maintaining Database record of all franchise centres for their strength, growth and stock requirements.->Coordinating with creative designers to draft various promotional materials for print and online advertisements.->Supervising all promotional material and ensuring that material is fool proof before release for advertising.-> Providing administrative support to Marketing team.

->Managing Promotion and Sales for countries like China, Korea, Singapore, Malaysia.->Responsible for meeting the monthly export sales targets in a team.->Coordinating with various customers for the sales and marketing of products. ->Handling Technical and Non-Technical queries over the phone and via email.->Promoting new products and getting orders for devices/products.->Ensuring timely delivery and tracking shipments. ->Identifying prospective clients, generating Business from the existing clientele.->Coordinating with other technical departments like QA/QC, Production and Control, R&D for meeting Customer’s requirements.->Handling Technical Customer rejections and providing feedback to customer.