IT professional with 14 years of cross-functional experience in IT Regulatory Risk and Compliance, Project Management, Business Process Engineering, IT Service Management and Network Administration. Adept in end-to-end development of IT infrastructure solutions from requirement analysis to system study, designing, testing, documentation and implementation with cross-cultural teams. Strong analytical, communication and organizational skills with the ability improve upon existing processes to enhance efficiency and data quality. Able to take a large conceptual problem or project, break it into components, establish plans and a critical path. Experience in the formulation IT service management.