Richa Parmar Email & Phone Number

Victoria, British Columbia, Canada

• Responding to all request receives from citizens in courteous and timely manner
• Manage interaction with callers, clients and collogues respectfully and professionally
• Performed basic Data Entry for Online Customer database
• Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed

Langford, British Columbia, Canada

• Provided a strong customer service experience to all customers in effective verbal communication skills
• Answered customers calls and assist them with initial inquiries and transfer the call to the correct department if needed.
• Helped train new hires on company’s policies, operations, and day-to-day responsibilities
• Work with collogues to provide better customer service across the organization

Junior Data Analyst Program

14-week intensive online training on the fundamentals of computer technology, and project management

Certification, Office Administration Assistant

Activities and Societies: Operating Systems- Basic level of proficiency in a Windows operating system Word Processing- Intermediate level.

Master Of Science - Ms, Information Technology

The objective of the M.Sc. (IT) programme is to prepare post-graduates for software industry, corporate sector, government organizations.