Richa Patel Email & Phone Number

Kalgoorlie/Boulder, Western Australia, Australia

Conducting detailed research and analysis of organization data and process to identify areas of improvement and develop recommendations for enhancing organization operations.• Developing and maintaining project documentation, including business requirements, functional specifications, and test plans.• Create Purchase order for the ICT department for ICT support from third party contractor and for ICT hardware purchase.• Provide Ongoing support to organization uses to ensure successful implementation and adoption of new systems and process.• Ensure compliance with regulatory requirements and industry standard.• Managing and prioritizing multiple projects simultaneously, while maintaining high standards of accuracy and attention to detail.• Provide IT support to the staff with ticketing system. Also helping them set up the IT hardware.• Performing data analysis and modeling to identify trends, patterns, and insights that drive organization decisions.• Providing technical support to end-users, troubleshooting hardware and software problems, and resolving technical issues.• Maintaining computer systems, networks, and servers. Developing and implementing IT policies and procedures related to the use of technology, such and data security and privacy policies.• Assisting with City Asset management plan and providing support to end users. Maintaining Asset register.• Managing IT projects, such as software upgrades, new CCTV implement for several sites. And printer upgrade for the city own sites.

Perth, Australia

• Analysed website visitor statistics on Google Analytics and implemented target audiences, A/B testing methods and new customised campaigns, improving lead conversion rate by 15% and revenue by 2%• Reviewed, monitored, and analysed KPIs and targeted for marketing campaigns and produced data driven insight to the team which helped to maximise ROI.• Analysed database, historical transactions, and recommended solutions to improve data accuracy and reduce duplication, enhancing business decision making.• Managed end to end project management tasks from initial project planning, design, development to testing, training and implementation completing them on time and within budget.• Prepared project budgets, maintained risks, assumptions, issues, and dependencies (RAID) registers whilst introducing new template, and helped to manage deliverables in line with project plan.

Key Responsibilities  Human Resource activities: Managing end to end recruitment and onboarding. Creating job descriptions, posting job advertisements in Page up, arranging the interviews (online or personal), carrying out the background checks and reviewing the employment contracts and medicals . Facilitating the onboarding of new staff by arranging the induction package, ensure proper induction of company’s culture and operations, on the job- training, & evaluating new recruits and retraining based on performance assessment. Engage in Off-boarding with exit interviews and providing alternatives.Coordinating and supporting store projects by efficient procurement, training and labour allocation through efficient rostering. Working on Kronos for payroll management. Stakeholder Interactions & Administrative skills: Communicating with various departments, stores, suppliers and employees (total Matrix) from around Perth to enable smooth running of the daily operations and coordinating maintenance jobs with contractors. Document management & engaging in timely invoice processing and chasing credit notes. Coordinating physical or virtual team meetings and documenting minutes of the meeting. Inventory Management and stock taking to enhance the year end turn over.Key Accomplishments: A) Covid 19-Austerity implementation plan-BP Merriwa (2020-2021)Contributed to the successful adoption of emergency organizational change programs by turning around critical & resistant employees into tolerant individuals by adopting collaborative management and judicious information sharing. Was a constant “ARE YOU OK” champion of the store.B) Effectively handled the pressure of mass resignations in the retail industry (in 2021) and successfully recruited covers on time to prevent business loss.

India

• Managed 60-70 average customer calls per day regarding technical issues and was recognised for maintaining a service level of 90% or more consistently. • Maintained the CRM, internal database and provided accurate solutions and developed self-service options, improving user satisfaction scores by 20%. • Promoted to the grievance team and acted as the single point of contact (SPOC) of the data administrative body. • Conducted follow-ups and existing customers and leads, resolved issues, and provided customised solutions to improve conversions.

Master'S Degree, Management Information Systems

Bachelor'S Degree, Chemistry

Activities and Societies: Traveling all around the world, Badminton, try new things, Curious for new knowledge.